Bird Pickup Delivery Date
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Reviews (458)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining local delivery, especially for florists and bakeries. It offers Google Calendar syncing, customizable rates, and handles multiple delivery methods like shipping, local delivery, and in-store pickup. The app integrates well with existing systems, enhancing the checkout experience. Merchants praise its reliability, user-friendliness, and exceptional customer support, which is responsive and efficient in resolving issues.
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So far I have only used this app for my customers to schedule their deliveries, but I like it and it is easy for them to use, too. I have reached out to customer support a couple of times and they are very responsive, always fix the problem, and even explain why the issue is happening. I really appreciate that!
Thank you so much for the kind review!
We're happy to hear that both you and your customers are finding the delivery scheduling experience easy to use. Making the scheduling process simple and reliable is one of our main goals.
We also appreciate your kind words about our support team. We believe that solving issues is important, but helping merchants understand why something happened is equally valuable.
Thank you for trusting Bird with your store. If you ever need assistance or have suggestions for improvements, we're always here to help.
Regards,
Atinder Singh
Founder, BirdChime
I rarely leave negative reviews, but after months of using this app, I feel it's important to share my experience for other small business owners.
I purchased this app hoping it would reduce manual work and make order management easier. Unfortunately, it has had the opposite effect.
(Not a lie) Every single time I open my website for a launch, I run into critical issues. Order details in the dashboard appear incorrectly or inconsistently, and the maximum order limit frequently fails to work, allowing customers to place more orders than my business can realistically fulfil.
As a small business, these problems have a real impact. Every time an issue occurs, I have to close my website, spend hours investigating the problem, respond to worried customers, and manually fix orders instead of focusing on and running my business.
Support has always told me that the issue has been fixed, but in my experience it either returns during the next launch or a new problem appears instead. I've lost count of how many times this cycle has repeated.
The most disappointing part is that I invested in this app to save time and reduce stress. Instead, it has created more work, more customer service, and more uncertainty.
If you're considering this app because you want to automate your operations and make your business easier to manage, I would strongly advise thinking twice. Reliability is essential for order management, and unfortunately, that has not been my experience.
I genuinely wanted this app to work, but it has ended up costing me far more time and effort than it has ever saved.
Hi, thank you for taking the time to share your experience.
I'm sorry to hear that Bird did not meet your expectations. We understand how frustrating it can be when operational issues create extra work or uncertainty.
Throughout your time with the app, our team investigated and responded to every concern you raised, and I also personally reached out to discuss your experience over a 1-on-1 call.
While some of the situations involved the complexities of Shopify's checkout and order processing systems, we recognise that merchants ultimately judge us by the outcome, not the technical details. We take that responsibility seriously and continue to improve the product based on merchant feedback.
Bird has helped thousands of Shopify merchants manage pickup, delivery, and order scheduling over the years, and we remain committed to providing reliable tools and responsive support.
We appreciate the time you spent using the app and wish you and your business continued success.
Regards,
Atinder Singh
Founder, BirdChime
Customer service is fast and knowledgeable. App shows what we need it to. Shipping, local delivery, and in-store pickup, while letting customers pick the date.
Thank you so much for the wonderful review! 😊
We’re delighted to hear that the app is providing exactly what you need — from shipping and local delivery to in-store pickup, all while allowing customers to select their preferred date. Having that flexibility across fulfillment methods is so important for growing businesses, and we’re glad it’s working smoothly for you.
It’s also great to know you found our support team fast and knowledgeable. Providing clear guidance and reliable assistance is always a priority for us.
If you ever need help optimizing your setup further, we’re always here and happy to assist.
Thank you again for choosing us — we truly appreciate your trust! 🚀
This is a great app with super helpful support!
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying the app and that our support team has been helpful. Providing reliable tools and responsive support is what we strive for every day.
We truly appreciate your support and thank you for choosing Bird. If there's ever anything we can help with, we're just a message away.
Regards,
Atinder Singh
Founder, BirdChime
The app works great for the most part. Some aspects of how it interacts with Shop Pay and Shopify Rates can be confusing and tricky but the support team is excellent and very responsive.
Thank you for your review and for sharing your experience!
You're absolutely right that certain interactions between Shop Pay, Shopify Rates, and third-party apps can sometimes be complex. We do our best to make those workflows as seamless as possible and to clearly explain any platform-related limitations or behaviors when questions arise.
We're especially glad to hear that our support team was able to help. Providing fast, knowledgeable support is something we take great pride in.
Thank you for choosing Bird, and we're always here if you need anything in the future.
Regards,
Atinder Singh
Founder, BirdChime
This app will do most everything I need for my flower shop. They are so fast to answer question and help. Instant messaging, not an email 4 days later. They are on it. I recommend them.
Thank you so much for the wonderful review! 🌸
We’re so happy to hear that the app is meeting the needs of your flower shop and supporting your operations effectively. It’s especially great to know that our real-time support made a difference — quick, direct assistance can be so important when you’re running a busy store.
Your recommendation truly means a lot to us. If you ever need help fine-tuning your setup or exploring more features, our team is always here and ready to assist.
Thank you again for choosing us — we truly appreciate your trust! 🚀
Absolutely brilliant and the customer service is great! I had an issue and Lokesh was so helpful with resolving it very quickly
Thank you so much for the wonderful review!
We're delighted to hear that you're enjoying the app and that Lokesh was able to help resolve your issue quickly. I'll be sure to share your feedback with him—recognition like this means a lot to our team.
We truly appreciate your support and thank you for choosing Bird. We're always here if you need any assistance in the future.
Regards,
Atinder Singh
Founder, BirdChime
Their service and response is always incredible. They are responsive and willing to help with any matter or find a resource if they don't know the answer. Very knowledgeable.
Thank you so much for the wonderful review! 😊
We’re truly glad to hear that you’ve had a consistently positive experience with our support. Being responsive, helpful, and ensuring you always have the right guidance is something we care deeply about, so it’s great to know that reflected in your experience.
If you ever need any assistance or have questions as you continue using the app, our team is always here and happy to help.
Thank you again for choosing us — we truly appreciate your trust! 🚀
Easy to use app, access to help whenever you need it and always excellent customer service
Thank you for the wonderful review!
We're delighted to hear that you find the app easy to use and that you've had a great experience with our support team. Providing excellent customer service and being available when merchants need help are both incredibly important to us.
We truly appreciate your support and look forward to continuing to serve your business.
Regards,
Atinder Singh
Founder, BirdChime
You guys are awesome! You patiently helped me get to the root cause of the issue and we got it solved very quickly. Thank you!!! CJ
Thank you so much for the kind words, CJ!
I'm glad our team was able to help identify the root cause and get everything resolved quickly. We know how important it is to get issues sorted out fast, and we're always happy to dig in and help when needed.
We truly appreciate your support and thank you for choosing Bird!
Regards,
Atinder Singh
Founder, BirdChime
