Genie Store Pickup , 169 reseñas
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The customer service for this app is wonderful. Ali was very quick to help us with an installation issue.
Very happy with app and works just how we need it too. Big plus was the quick response and support from the team.
Thanks!
I think this app helps some, but the information for pickup doesn't initially flow into the packing slip unless you request additional support (we use it to fulfill the orders), and the app uses tags to work, which clogs up the tags so I don't see what I need to see in the dashboard. It feels like the app creators need to go further to put the information - date and time from the customer - into something that we as the end-user can see and print out when dealing with the orders. I downloaded this app back in February of 2022, and the same thing happened then. I was hoping that there were changes from that time, but nope, it's the same.
Hi,
Thanks for your feedback. Most of the merchants don't need to show up pickup date/time on their packing slip. They only need to check what date/time the customer has selected. Or they want to see the pickup location the customer has selected. Still, we ask merchants if they want the pickup information on their packing slip, and if they want we add it for them. Shopify also doesn't allow the packing slip to be automatically updated. and none of the other similar apps does this. I hope you understand.
Thank you,
Ali
Lovely App!!! With a verry good and fast support :-)
Thank you Ali for helping me out install the app.
Thank you for your great feedback!!! It means a lot to us.
Fantastic help from Ali in setup, very happy and only a day in using the app.
Have tested it and its very straightforward for customer ux and background admin.
Very helpful
Upon first installing the app I could not get it to function properly. Let me be clear....I am a technological nightmare and get easily frustrated. With other apps I never seem to have luck with customer support. So I was very skeptical when I shot them an email.
Let me tell you, Genie Apps customer service is AMAZING. I received an email instantly confirming my issue and within minutes they asked to access my store. I granted them access and then within 20 minutes I received an email telling me it is fully functional.
This app is functioning as advertised. It is clean and easy for the customer to use.
Customer service makes this app a BARGAIN
Thank you for your great review.
This app has really helped us serve our customers, especially through the pandemic this past year. Easy to use once implemented, and the customer service is really responsive and helpful.
Thank you for your great feedback!!!
Did what we wanted it to do. It needed tweaking to get it to where we needed it to be but the support was excellent. Applied it to a new theme very quickly for us when we launched a new brand,
Thank you for your great feedback!
We were interested in a simple Pickup instore pickup app. This app was not only easy to install but the support was top notch and fast turnaround! Highly recommend it!