Genie Store Pickup , 167 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the pickup process, particularly for businesses with multiple locations. It effectively manages pickup-only items and allows customers to schedule pickups. The app is praised for its seamless integration with various themes and multi-location inventory management. Merchants value its performance, responsive support team, customization options, and affordability.

January 24, 2024

I'm so happy I found this App for need to offer pick ups with a schedule in mind. I sell both large items that ship on a pallet and small items that generate automatic shipping rates at checkout. Those items can be picked up yet if someone was to put one of each in their cart, it would generate a shipping rate that was VERY wrong for my business. I needed to find a way to block the items from offering a shipping rate when they can only be picked up. Ali and his team took time to understand my problems and fixed it so I can utilize their app more efficently. As a entrepreneur it is hard to make money when we have to give it away to shippers because the platform isn't set up correctly. I'm happy to have worked with Ali and will implement this app on my other businesses.

French Drain Man
Canada
12 days using the app
January 30, 2024

The app has worked great for us. I particularly appreciated that when I had a question and was having a small problem with the app they responded promptly and went in and fixed the problem within a day.

Little Hill Berry Farm
United States
6 months using the app
December 18, 2023

The customer service is on point! My experience with GenieApp was easy from the start. They took me in charge from the beginning and they are very quick on the reply for any issue that may occur. My clients are very happy to have multiples options for pick up orders now. I recommend :)

Dérive ecobrand
Canada
2 months using the app
December 13, 2023

I didn't like the Shopify built-in in-store pickup function for a bunch of reasons. This app looked appealing and affordable. I have a pretty customized theme so installation was a little bit complicated, but Ali patiently listened to what I wanted and implemented it perfectly. Now our in-store pickup option works just like I envisioned. The app works great and is an excellent value, and Ali is top-notch in terms of support.

FastWRX.com
United States
9 days using the app
January 1, 2024

This app was perfect for our needs! We needed customers to be able to select which store they would like to pick up from independent of the actual location's inventory and this not only handled that but also works so much more intuitively than the Local Pickup option that is built into Shopify. We have a few small hiccups while getting the app setup, but Ali was able to get us sorted out with lightning speed and efficiency. I wholeheartedly recommend this app not only for how well it works but also how great the support is!

Portals Games & Comics
United States
About 1 hour using the app
Edited November 28, 2023

This app is exactly what I was looking for! I wasn't able to get it to integrate with the theme I was using, but Ali was able to assist and set it up perfectly in a day!

Update: I wanted to hide my local pickup address as it is a residential address and Ali was able to help me do that and only have the pickup address revealed when orders are made. This is super helpful for small businesses operating out of their homes.

I also had an issue with the pickup emails not syncing and he was able to look into it quickly and fix it.

ViviQ Succulents
Canada
About 1 month using the app
January 3, 2024

Super fast, accurate response! Definitely recommended!

Cafe 482
United States
18 days using the app
January 11, 2024

Great customer service with prompt reply and resolution.

Steve's Hallmark
United States
20 days using the app
October 23, 2023

Fantastic App! It matches our need with simple functions, and also amazing tech support service, which helped us fixing all the integration issues with the theme we are using.
Also the pickup info can be sync to the order detail and be sent to the warehouse with order so that the logistics team can review and prepare for those pickups

One Stop Supply
United States
3 months using the app
October 17, 2023

I have recently downloaded the app for a new TakeAway Sushi shop that I am building and I must say the app does exactly what we need. There were some small details about the way things were displayed in the checkout but after a quick conversation with the developer, everything was sorted out.
The app works great so far and the developer is really quick and helpful.

Deep Blue Sushi
Denmark
About 2 months using the app