Reviews (190)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

April 13, 2022

I downloaded this app to provide an efficient way to track pickup dates & times. They helped me install everything into my store super quick! Love this new addition and works very nicely & easy to use!

Vv's Treats
United States
Over 1 year using the app
Genie1214 replied April 13, 2022

Thank you for your great feedback!!! It means a lot to us.

January 16, 2021

I use this app to help me control my pick-up orders. Support was great by responding very quickly and helping me customize my ordering process. I very much recommend them.

Cookies On Alders Gate Lane
United States
Over 1 year using the app
Genie1214 replied January 17, 2021

Thank you for your great feedback!

May 13, 2020

Great app and their support team was very helpful in customizing the installation for us as we required a full translation for a french only store.

Boulangerie Fortin
Canada
Over 1 year using the app
Genie1214 replied May 21, 2020

Thank you for your great review.

Edited October 25, 2022

The app is simple but great. There are a lot of tweaks that you can custom-pick up functions as you want and it works seamlessly with Shopify. Highly recommend.
Thanks, Ali, the owner for offering this app free. This means a lot to small businesses like us.

Broyé Cafe & Bakery
Canada
About 1 year using the app
October 19, 2020

Just started using this app to offer local pickup locations for my customers so they can save shipping fees. I ran into a few problems and the support at Genie Apps has been phenomenal!

Stefanik Design Co
United States
About 1 year using the app
Genie1214 replied October 19, 2020

Thank you for your great feedback!

Edited September 13, 2024

I highly recommend this app. We have been using this app for 2 years. This app has allowed us to offer to our customers store pickup at 3 different locations but shipping from one single location. We were able to do it efficiently and reduced our error rates significantly after using this app. The app is easy to use. Tech support is excellent. Ali, Genie's founder, is very responsive to our needs. He has troubleshoot our issues and made modifications for us so it would adapt to our needs.

DSMSJ Boutique
United States
About 1 year using the app
Edited May 15, 2020

Great workaround for shopify’s lack of local pickup option. Good tech support and overall very happy with the functionality!

Calypso Boutique
United States
About 1 year using the app
Genie1214 replied May 21, 2020

Thank you for your great review.

July 12, 2021

The app was exactly what I needed to keep my private address, private, while still adding a local pick-up option! Also, the app creator is extremely helpful and made sure that the app was working the way I wanted it - honestly went above and beyond my expectations!! Thank you endlessly!

Local Legends Cards & Collectibles
Canada
About 1 year using the app
Genie1214 replied July 12, 2021

Thank you for your great feedback!!!

Edited December 13, 2023

Ali provided exceptional support during the transition from my existing store pickup choices to those offered by Genie.

Second review
- my concerns were addressed within one working day, earning a thumbs up from me.

SATS
Singapore
About 1 year using the app
Genie1214 replied July 18, 2023

Thank you for your great feedback!!! It means a lot to us

May 16, 2024

Great customer service. Responded quickly to my query and sorted all issues.

Flower Cake Company
United Kingdom
4 days using the app