Reviews (190)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its support of multiple pickup locations and adaptability to various business models, including mobile and event-based setups. It features a user-friendly interface, seamless integration, and customizable options like custom code integration, product and location filtering. The customer support, especially from Ali and his team, is frequently praised for its responsiveness and effectiveness. The app has successfully reduced error rates and improved operational efficiency, making it a valuable tool for optimizing pickup services.

May 16, 2024

Great customer service. Responded quickly to my query and sorted all issues.

Flower Cake Company
United Kingdom
4 days using the app
April 30, 2020

Great app. It wasn't formatted perfectly when I first installed it, so I contacted them and soon after they made all the changes I asked for. Does exactly what we need. - Open Door Tea

Open Door Tea CT
United States
12 months using the app
May 1, 2020

This app is perfect. We tried many others, and this one ended up working perfectly for us. Genie support by Ali was fantastic, and got it working exactly how we needed it. Worth every penny. Thank you!

Tropiflora
United States
12 months using the app
Edited August 11, 2020

A fast and easy way to add a curbside pickup option to our store. Ali customized our emails and customer interface to match our brand and store. Easy to set up, easy to modify, without having to change anything about our Shopify locations or shipping origins.

Sacramento Republic FC Team Store
United States
11 months using the app
Genie1214 replied August 12, 2020

Thank you for your great feedback!

August 9, 2022

Not only that the app is great and does exactly what it says but Ali offers a 5 stars customer support.
Great experience.

Caketopia Dublin
Ireland
11 months using the app
Genie1214 replied August 28, 2022

Thank you for your great feedback!!! It means a lot to us.

July 17, 2022

Brilliant App with amazing customer service and support Questions answered quickly and issues resolved within 24 hours.

Butter Kup Platters
United Kingdom
11 months using the app
Genie1214 replied July 17, 2022

Thank you for your great feedback!!! It means a lot to us.

August 12, 2023

My store is a small online store based in rural Canada. For this reason it's important for me to offer free local pick up options in neighbouring communities. These pickup locations are business friends who have agreed to allow my store to use them for a pickup location. Unfortunately, Shopify didn't have a suitable option to accommodate this (I don't want to stock inventory in these locations). Genie App to the rescue. I'll say it isn't exactly perfect BUT it's about as perfect as it can get when using a work around option. I will also say the customer service Ali offers is excellent and addresses issues quickly.

If you are looking for a solution - give Genie app a shot.

Ink Drinker's Booktique
Canada
11 months using the app
April 13, 2022

Amazing support team and very prompt replies.
Such a very useful app with great features!
Every time we had an issue or a query, Ali the founder was very supportive and gave very helpful answers.

Juice Beauty Store
United Arab Emirates
11 months using the app
Genie1214 replied April 13, 2022

Thank you for your great feedback!!! It means a lot to us.

July 29, 2021

Excellent customer support! I needed a color changed on my cart and they were able to fix it. This app makes having local pick up options easy which generates more sales for us.

Ugly Duckling Treasures
United States
11 months using the app
Genie1214 replied August 2, 2021

Thank you for your great feedback!!!

August 10, 2021

I needed to give my customers the possiblily to pick up their order in several of our shops. Works perfectly so far !

Ferme de la Diligence
France
11 months using the app
Genie1214 replied August 10, 2021

Thank you for your great feedback!