Avis (117)
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I’m currently using the paid version of your app, and while it generally works well, I’ve been experiencing a critical issue with email notifications. They are sent inconsistently or not at all when someone submits an enquiry. Unfortunately, this has resulted in me missing out on multiple potential leads over the past month, only realizing it when I manually checked the app.
This issue has not only affected my business but also forced me to apologize to clients I didn’t respond to in time.
Please can you look into this as a matter of urgency and ensure the email notification system is working reliably?
Hi,
Thank you for your feedback, and I’m truly sorry to hear about the issue with email notifications — I completely understand how important this is for your business.
We’re treating this with top priority.
Could you please confirm whether you're using SMTP or our default email system? If you're using SMTP, kindly double-check that the configuration details are correct and up to date, as this may affect email delivery.
We've also sent a collaborator access request to your Shopify admin so we can take a closer look at the issue. Once you approve it, we’ll begin our investigation right away.
Thank you again for your patience and for choosing our app — we truly appreciate your support and are committed to resolving this as quickly as possible.
Best regards,
Duke | Storeify Support
This app is amazing! It provided all the functionality we needed for our quote based B2B business and more with their incredible customer support.
Hi,
Thank you so much for your kind words and for taking the time to leave a review!
We’re thrilled to hear that our app meets your needs and that our support team could help make your experience even better. If you ever need anything else, we’re always here to help!
Best regards,
Duke - Storeify Team
Sent a help request in the backends, due to errors on email content fields. Within a few minutes i have received an automate response that my request was in line. The next hours, i have received a reply from them pointing out what can be the issues and how to resolve it. Tested their suggestion and worked perfectly. This team helps us to solve technical problem swiftly and professionally. Thank you keep your great works.
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
Even during the trial period, Duke has gone above and beyond to ensure the automatic draft order option is set up perfectly. His dedication and exceptional service have truly impressed me. I will definitely continue supporting this company once my free trial ends!
— Dr. Alan Emerton
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
Very good, the customer service handled the problem quickly, and the quotation was better than what I used before.
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
The app works so well and delivers exactly what it is our shop is looking for! The support from Daniel & the team on any request was dealt with immediately and efficiently! 5 stars!
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
This is a great app, it does exactly what it advertises and more!!
Daniel is a great support adviser and is always most helpful.
If I could rate this higher than 5 stars I would.
Thank you, Daniel!!
Doyle
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
Great and quick support! Daniel responded very quickly to my request and the request was done rapidly.
App works as intended with some cool options. A little bit tricky to setup at first. But their support is always there to help.
Some features and functionalities could be added to customize the "types" of quote.
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
Thank you for prompt responses and resolution. Excellent app to use for wholesale requirements.
Thank you for using our app and leaving the great review. Hope you have a great experience with the app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team
Best support! Send email with some issues, got response within some hours... problems solved.... new features requested, after a quick check they implemented immediately.... absolute great app and the best support i can think about! Thanks to Duke and his team!
Thank you for using our app and leaving the great review. Hope you have a great experience with our app and if you need any further help don't hesitate to contact us.
Best regards,
Storeify Team