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We use the app to update our products. It works excellently. The support team assists immediately with questions or problems.
Worst App Ever. Wasted hours trying to bulk import Discount Codes. I then switched to SaleX: Bulk Discount Generator and had my codes imported within 10 minutes.
Thank you for your feedback, and we're really sorry for the trouble you faced.
We had a chance to review your import file and found that the value "fixed_amount" was placed under the column "Discount Type" instead of "Discount Value Type". This small mismatch caused the issue. After updating the column header to the correct one, the import worked as expected.
We totally understand how confusing this can be, and we’re continuously working to improve the experience and make things more user-friendly.
If you have any questions or need help with future imports, feel free to reach out. We’re always happy to assist.
Thanks again for trying StoreRobo!
I've been using the StoreRobo Shopify app to keep my products perfectly in sync with my store, and I couldn't be happier with the results! The app reliably updates stock levels, ensuring my inventory stays accurate without any manual hassle. The pricing is excellent, making it an even greater value.
However, what truly sets StoreRobo apart is its exceptional support. Every request - whether it's fixing a minor bug or implementing a feature - is handled quickly and professionally. The support team is incredibly helpful and friendly, always going above and beyond to assist.
If you're looking for a powerful and dependable import/export solution with unbeatable support, StoreRobo is the way to go.
Import / Export von Preisen über eine CSV Datei wird überhaupt nicht unterstützt obwohl das Pro Abo gebucht wurde für 20€
Somit leider nicht zu gebrauchen.
We're sorry to hear you had trouble with exporting and importing product prices using our app. We checked the records and noticed you have recently done exports using the app and the prices are successfully exported to the CSV file. If you could brief us the exact issue you are facing with the prices we can help you with it.
Our support team has reached out to you via email from support@webtoffee.com regarding this issue, and we’d love to work with you to resolve it. If you could get in touch with our support team, we’re here and ready to help make sure everything runs smoothly with StoreRobo.
It provides all the functionality of Import/export but importing takes hours and some times days too.
I was just updating single metafield of 4000 products(not variants), and it took more than 5 hours.
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience caused, and we completely understand how frustrating it can be.
Our app is designed to import around 2,000 products per hour, but performance can vary depending on several factors, including Shopify’s own API rate limits and the structure of the store being updated. Since StoreRobo runs on Shopify’s infrastructure, we're sometimes constrained by how quickly Shopify processes incoming requests.
In the case of our app structure, we’ll analyze the code thoroughly and make the necessary changes to minimize any extra query/fetch time or sleep intervals that might be impacting performance.
Your feedback is invaluable in helping us improve. If you’re open to it, we’d love to connect directly and work with you to ensure your experience is smooth and efficient.
Very pleased with this app, exactly what I was looking for. Makes it easy to export product data as csv file, update then re-import. Can save preferred settings for the fields you want, making everything simple.
We wanted to test importing a CSV file from an FTP server. During setup, we selected FTP as the source—boom, requires a premium subscription (€10/month). Fine, we activated it. Then we added the source—boom again, it's a custom CSV, so now it's €20/month.
No trial period, no chance to test before paying. This kind of pricing model feels deceptive and frustrating. If you're considering this app, be prepared to pay just to see if it even works for your needs. Not recommended.
We're truly sorry for any frustration this caused and appreciate your honest feedback.
Our pricing and features are listed on our Shopify product page and the plans section of the app, but we understand you might have missed it or it was unclear to you.
We'd love the opportunity to make things right and help in any way we can. Could you please reach out to our support team at https://www.webtoffee.com/contact/. We're happy to discuss this further.
Your feedback is valuable to us, and we appreciate the chance to improve.
I needed this app to transfer some collections from an old store to a new one. You have a share plan and you don't need to pay in both stores for same plugin, and support team is excellent. Due to an import error of collections with a lot of products, StoreRobo store assisted and resolved the import error in less than one day. Excellent app and excellent support team.
Great app and super customer service! I had a very detailed questions that required the development team to get involved but they solved it within 24 hours!
The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server.
We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones.
While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons.
To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue?
We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.