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The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server.
We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones.
While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons.
To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue?
We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.
Shopify limits the number of products. when you import products!
I have 50k products so I chose the 50k package but can only import 1000 products because shopify limits the products, if you don't use shopify plus then don't buy this app! it will waste money and time
Hi there,
Thanks for your feedback.
It's important to clarify that the 1,000 product limit you're experiencing is actually a Shopify API restriction, not a limitation of the Storerobo app itself. Shopify allows stores to import up to 50,000 variants in total. However, once that limit is reached, there's a daily cap of 1,000 new variants created through their API (which Storerobo and other import apps rely on).
It's possible you've previously used other import apps that reached the Shopify variant limit for your store. This would then impact your ability to import through Storerobo as well. I hope you understand.
If the limit is reached during import, we will automatically schedule the remaining products for import the next day, following the 1,000 variants per day allowance. This eliminates the need to manually restart the import.
If you have any questions or concerns, please reach out to our support team at support@webtoffee.com.
Not sure what I am doing wrong, there are not a lot of options to choose from . It is not exporting shopify meta fields.
UPDATE: We would like to inform you that our app now includes support for Shopify meta, as well as some additional fields.
We're also thrilled to announce that more features are in development and will be released soon. Our commitment to improving our app's performance remains unwavering, and we appreciate your invaluable feedback and support.
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Hi there,
Thank you for taking the time to leave your review and sharing your feedback.
We're sorry to hear you're dissatisfied with our recently launched Shopify app. We understand that it may not have all the features you were hoping for.
Please know that we are continually working to improve our app and add new features to it. We will be including the product metafield export and import feature to the plugin within the next few days.
We will get back to you once the new version is released.
In the meanwhile if you need any further assistance you can contact our support team at support@webtoffee.com.