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It provides all the functionality of Import/export but importing takes hours and some times days too.
I was just updating single metafield of 4000 products(not variants), and it took more than 5 hours.
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience caused, and we completely understand how frustrating it can be.
Our app is designed to import around 2,000 products per hour, but performance can vary depending on several factors, including Shopify’s own API rate limits and the structure of the store being updated. Since StoreRobo runs on Shopify’s infrastructure, we're sometimes constrained by how quickly Shopify processes incoming requests.
In the case of our app structure, we’ll analyze the code thoroughly and make the necessary changes to minimize any extra query/fetch time or sleep intervals that might be impacting performance.
Your feedback is invaluable in helping us improve. If you’re open to it, we’d love to connect directly and work with you to ensure your experience is smooth and efficient.
We wanted to test importing a CSV file from an FTP server. During setup, we selected FTP as the source—boom, requires a premium subscription (€10/month). Fine, we activated it. Then we added the source—boom again, it's a custom CSV, so now it's €20/month.
No trial period, no chance to test before paying. This kind of pricing model feels deceptive and frustrating. If you're considering this app, be prepared to pay just to see if it even works for your needs. Not recommended.
We're truly sorry for any frustration this caused and appreciate your honest feedback.
Our pricing and features are listed on our Shopify product page and the plans section of the app, but we understand you might have missed it or it was unclear to you.
We'd love the opportunity to make things right and help in any way we can. Could you please reach out to our support team at https://www.webtoffee.com/contact/. We're happy to discuss this further.
Your feedback is valuable to us, and we appreciate the chance to improve.
Import / Export von Preisen über eine CSV Datei wird überhaupt nicht unterstützt obwohl das Pro Abo gebucht wurde für 20€
Somit leider nicht zu gebrauchen.
We're sorry to hear you had trouble with exporting and importing product prices using our app. We checked the records and noticed you have recently done exports using the app and the prices are successfully exported to the CSV file. If you could brief us the exact issue you are facing with the prices we can help you with it.
Our support team has reached out to you via email from support@webtoffee.com regarding this issue, and we’d love to work with you to resolve it. If you could get in touch with our support team, we’re here and ready to help make sure everything runs smoothly with StoreRobo.
The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server.
We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones.
While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons.
To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue?
We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.
Not sure what I am doing wrong, there are not a lot of options to choose from . It is not exporting shopify meta fields.
UPDATE: We would like to inform you that our app now includes support for Shopify meta, as well as some additional fields.
We're also thrilled to announce that more features are in development and will be released soon. Our commitment to improving our app's performance remains unwavering, and we appreciate your invaluable feedback and support.
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Hi there,
Thank you for taking the time to leave your review and sharing your feedback.
We're sorry to hear you're dissatisfied with our recently launched Shopify app. We understand that it may not have all the features you were hoping for.
Please know that we are continually working to improve our app and add new features to it. We will be including the product metafield export and import feature to the plugin within the next few days.
We will get back to you once the new version is released.
In the meanwhile if you need any further assistance you can contact our support team at support@webtoffee.com.