StoreRobo Import Export Suite

Thank you so much for your review!

We're thrilled to hear that you find our app super useful and that our team's responsiveness and eagerness to assist have made a positive impression on you.

If you ever need anything else, don't hesitate to reach out!

We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server.

We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones.

While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons.

To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue?

We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.

Hi there,

Thanks for your feedback.

It's important to clarify that the 1,000 product limit you're experiencing is actually a Shopify API restriction, not a limitation of the Storerobo app itself. Shopify allows stores to import up to 50,000 variants in total. However, once that limit is reached, there's a daily cap of 1,000 new variants created through their API (which Storerobo and other import apps rely on).
It's possible you've previously used other import apps that reached the Shopify variant limit for your store. This would then impact your ability to import through Storerobo as well. I hope you understand.

If the limit is reached during import, we will automatically schedule the remaining products for import the next day, following the 1,000 variants per day allowance. This eliminates the need to manually restart the import.

If you have any questions or concerns, please reach out to our support team at support@webtoffee.com.