StoreSEO: AI for SEO & Image
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Not worth the money at all. Feels like most of the reviews are misleading or fake....
We’re genuinely sorry to hear that you feel this way, and we want to make things right. Our goal is to provide value to every client, and it’s disheartening to learn that you didn’t have a positive experience.
Could you please share the issues you were facing or what your expectations were with our app? Since we continuously develop all our features and improvements, we value your feedback. If your suggestions align with our app’s goals, we will definitely consider them.
It would be great if you could reach out to our support team and provide details about your experience.
We have around ten thousand happy merchants using our app, and the reviews you’re seeing are all from valid merchants. I encourage you to contact our support team to discuss any missing features or potential improvements.
Thank you!
Where do I start? First, the description would lead you to believe that this app will do more work than it actually does. You will still have to go through each product to "Fix" whatever issue it says that you might have. Second, and this is where I feel like a tool, but when you go into a product, you can "Optimize your meta titles, meta descriptions, and tags with the power of AI". You can only do this if you pay a 1-time fee for credits. Now, the messed up part of this is that when you generate the "Fixes," it will show you in real-time the change in your SEO Score. And it actually makes the score worse. For example, the Meta Description should only be a certain amount of characters. When you "Generate" the Meta Description, it generates too many characters, so your SEO Score goes down, and you get a message saying that there are too many characters. So you will pay to make your SEO Score go down. You can easily revert it, but why offer a paid service that doesn't make your SEO better?
UPDATE: As I mentioned this morning, the improved AI model, which was in the testing phase, has now been deployed to our production app. We have prioritized this change as High and deployed today. Could you please try the AI Content Generator and let us know how it goes now. Also, we've reset your AI Credits as well that yo used for our previous AI model.
Hi there,
I understand your concern about the AI-generated character limit, which sometimes affects your SEO lower due to the AI model we used in the initial phase of our AI Content Generator.
The good news is that we have already updated our AI model, and it is currently in the testing phase on our development app. We will deploy the updated model very soon.
I will inform you when the update is live, and I’d love for you to try it out to see if it resolves the issue. Additionally, since you have already spent credits, we will reimburse the credits you used with the current model so that you can use them.
Thank you!
Update: He made me fill out the review while I was on onboarding video call before I hung up. Felt rushed at the end and didn’t get all the answers I needed. I want this app & your code off my store. It has messed it up so bad my photos aren’t showing up & when I search my site name everything else shows up except my site. No customer support on chat. So I changed my review to update y’all and hope this gets noticed by suppprt.
I want your code out of both my stores!
And in your onboarding process they try to make you sign up for the 200 product option so they get their money upfront. I didn’t fall for it cause I have way more products.
BTW everyone is named Amit! I had two stores and two onboard people with the same name and different pictures haha
Amit is great at the onboarding process. Tremendous help! He worked me into his schedule with no problems. Thanks!
Hello there,
I'm sorry to hear about the trouble you've experienced with our StoreSEO app. We take feedback seriously and are committed to resolving any issues you encounter.
Our team is ready to investigate the matter thoroughly and provide you with the support you need to ensure your store functions smoothly. Whether it's troubleshooting technical issues or addressing concerns about the app's impact on your store's performance, we're here to help every step of the way.
We see you haven't yet responded to our outreach attempting to investigate the issue with your store. We'd really like to help!
Regarding the lack of response from our customer support team, we understand your frustration and sincerely apologize for any delay in communication. We are actively working to improve our response times and ensure that every customer query is addressed promptly and efficiently.
Please respond to our email or let us know your availability here https://calendly.com/storeware/storeware-custom-meeting it will allow us to look at your website. We're committed to resolving this issue for you.
Looking forward to hearing from you
Thanks
If I could leave zero ⭐️ I would. Luckily I haven’t really messed with the app or changed my store or set up the payment plans.
This app messed up my other store, my pictures won’t load on website & site doesn’t even show up in search anymore.
Leaving a review to get a response from customer support.
My store hasn’t even had a visitor today!
Don’t install this app! I need help getting whatever code you have in my store that has messed it up! Customer support doesn’t reply in chat when you need help, only onboarding to get your $35 plan they insist you get no matter how many products you have!
Hello there,
I'm sorry to hear about the trouble you've experienced with our StoreSEO app. We take feedback seriously and are committed to resolving any issues you encounter.
Our team is ready to investigate the matter thoroughly and provide you with the support you need to ensure your store functions smoothly. Whether it's troubleshooting technical issues or addressing concerns about the app's impact on your store's performance, we're here to help every step of the way.
We see you haven't yet responded to our outreach attempting to investigate the issue with your store. We'd really like to help!
Regarding the lack of response from our customer support team, we understand your frustration and sincerely apologize for any delay in communication. We are actively working to improve our response times and ensure that every customer query is addressed promptly and efficiently.
Please respond to our email or let us know your availability here https://calendly.com/storeware/storeware-custom-meeting it will allow us to look at your website. We're committed to resolving this issue for you.
Looking forward to hearing from you
Thanks
Quand on veut l'installer ça met gratuit mais on se rend bien compte par après que rien n'est disponible gratuitement...
Thank you so much for taking the time to share your feedback. I completely understand your concern about the free plan, and I’d love to know more about it.
Could you share a bit more about the specific issue you’re facing? Were there particular features you were expecting but couldn’t access in the free version? I’d like to know what you were hoping to achieve with StoreSEO and how we can better support your goals.
To clarify, our free plan includes 100 product SEO optimizations, 50 image optimizations, an HTML sitemap, and unlimited SEO for pages, blogs, and collections. We also offer multiple free consultations with our SEO experts—something unique to StoreSEO. Was there a specific feature you expected to be included for free that wasn’t available?
The features listed on our FREE pricing plan are exactly what we offer in the app under the FREE plan.
I really want to understand what you were hoping to accomplish so we can find the best way forward.
Looking forward to hearing back from you in our support channel.
Thank you!
Watch these people. I made the mistake of installing their app, and I wouldn't say I liked it because it conflicted with other apps. I wrote to them and told them about it immediately, and the app was uninstalled 30 minutes later. I just got their bill for 82$ usage fee. I want that money back immediately, please.
Hi,
It seems you've reached out to us for a refund (Usage Charges), and we process refunds within 2 hours. Please have a look: https://d.pr/i/SWKAcF.
Regarding the initial conflict with other apps, I understand that you populate Meta Title, Meta Description, and other SEO values using another app. As our app populates the Shopify native Meta values, there might be a conflict when using another SEO app. This is true for all SEO apps. In StoreSEO, you have two options: https://d.pr/i/RZ9ObM:
1. Keep Existing Settings: This option won't edit any of your SEO values, even if they are written by another SEO app.
2. Customized: This option allows you to customize values (patterns), and we display a proper warning message as well.
We believe this flow properly maintains your settings. If you choose the first option, which is selected by default, it won't edit anything written by another SEO app.
Since we're communication through our support channel, lets discuss more there about this and get this resolve. We're always here to help
Thank you!
无法取消套餐~
Hi there,
It seems you subscribed to our Visionary plan and were charged accordingly, as per the listed usage charge. After that, you uninstalled the app, which triggered the cancellation of your plan according to Shopify's subscription system.
If you would like a refund for the Visionary plan, we can manage that on our end. We've already reached out to you through our support channels. Could you please get back to us so that we can successfully cancel your plan from our side?
We're looking forward to hearing back from you.
Thank you!
The app deleted all the variations in my store and also my subscription app implementation What a mess. Also the free version just really is not usefull except for some numbers that shows, how bad your SEO might be. If you would really need to use this app, you're forced to buy it, because the really usefull features are hidden. Which is not a killer argument, but if the ap destroys your shop, it def. is. Can't recommend.
**UPDATE**: We've fixed this issue in our app. This issue won't happen from now on.
Hi there,
First of all, we sincerely apologize for the issue you've encountered with our app.
Our development team is actively addressing the problem that led to the deletion of all variations on the product. We are working to resolve this issue promptly.
We've also paused the "Image ALT Text" feature in our app for the time being to prevent the issue to other users.
As you've experienced challenges with our app, we want to assist you in recovering from your loss. We will upload all variations and missing items to your store on your behalf.
I would recommend that you give us collaborative access and provide the missing images, along with all the instructions, in our support channel. This way, we can upload all of them that you've lost for our app.
We look forward to hearing back on our support portal.