Streetshirts

AVOID THIS COMPANY! Ordered a tshirt and a hoodie just to test what my costumers would get. Designs came with the wrong size. Hoodie front design was damaged. And the back what it should be a circle, was egg shaped, 24x23cm. After sending pictures with metric tape showing everything and even a close up of the faulty design, the woman said that everything looks fine and will do nothing. After 15 emails or so they said I can send back and get refund. So if in an obvious faulty merch was like this, I don't want to even imagine if the costumer was the one getting this. Took almost 2 months to get them to give a refund. Imagine your client coming with a circle design that is 23x24cm, and you have to tell them that the design looks ok. If i could pictures of everything here including the conversations I would. Worst costumer service I've had. They shouldn't be open. Even less have an integration with shopify.

Had a few major issues. 1) The design tool on the Streetshirts website, when you save to Shopify, auto-populates size and colour combinations they don't do. Found out the hard way, by having to refund a customer. 2) Even BEFORE you submit an order for fulfillment, if you need to amend the items, you apparently need to create an entirely new order on Shopify. If you don't, and do it the proper way by amending the items manually on the existing order, the app will add any of the removed items to the order and charge you even though the message from their API to the Shopify order acknowledges only the correct items. 3) Further to 2, even though the extra items on the order Streetshirts end are due to an issue with the app, they "can't cancel the order." So, their customer (me) gets penalised for something that's not the customer's fault and down to bad software. Had other serious issues but not mentioning as they don't relate to Shopify connection/app.

These people are utterly incompetent. I have had nothing but problems with Streetshirts and have finally lost my patients. So far, I have had coupons for late arrivals that do not work, smudged prints, bleeding prints, undersized prints (event when they reprinted from a previously undersized print), prints on the wrong colour t-shirt, and lastly double-billed. I would not recommend them.