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Stylo forbedrer dine Zendesk-billetbesvarelser med kraften fra AI.
En stor procentdel af Zendesk-billetter er “Hvad er status på min ordre?”. Stylo AI integrerer Zendesk Support med Shopify-data for at forstå og besvare disse spørgsmål for dig, hvilket frigør dit team til at arbejde på mere komplekse billetter. Stylo bruger kunstig intelligens til at opdage ordre spørgsmål, finde ordrestatus og placering og generere et svar til kunden. Agenter kan bruge Stylo til at generere beskeder for dem - eller du kan indstille det til automatisk at svare kunderne øjeblikkeligt.
- Løs automatisk Zendesk-billetter med kraften fra AI
- Automatisk oversættelse til og fra ethvert sprog
- Fungerer med alle Shopify-planer, ingen tilføjelser kræves
- Kan besvare ethvert spørgsmål fundet i dit Zendesk Hjælpecenter
- Brand-, tone- og sprogindstillinger sikrer ensartet beskedgivning
Indeholder maskinoversat tekst
Anmeldelser (14)
Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Was surprised to see that it can answer a very wide range of questions.
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Support
Stylo kan besvare dine spørgsmål vedrørende Stylo: AI in Zendesk.
Udvikler
Chelsea, MI, US
Lanceret
14. februar 2024
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