Over deze app
Geïntroduceerd
14 februari 2024
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Beheer van ondersteuningsticketsWerkt met
ZendeskStylo verbetert uw Zendesk ticketreacties met de kracht van AI.
Een groot percentage van de Zendesk tickets zijn “Wat is de status van mijn bestelling?”. Stylo AI integreert Zendesk Support met Shopify data om deze vragen te begrijpen en voor u te beantwoorden, waardoor uw team vrij is om aan complexere tickets te werken. Stylo gebruikt kunstmatige intelligentie om order vragen te detecteren, de orderstatus en locatie te vinden, en een reactie te genereren om naar de klant te sturen. Agenten kunnen Stylo gebruiken om berichten voor hen te genereren - of u kunt het instellen om automatisch direct te antwoorden op klanten.
- Los automatisch Zendesk tickets op met de kracht van AI
- Automatische vertaling van en naar elke taal
- Werkt met alle Shopify plannen, geen add-ons vereist
- Kan elke vraag beantwoorden die in uw Zendesk Help Center wordt gevonden
- Merk-, toon- en taalinstellingen zorgen voor consistente berichtgeving
Bevat automatisch vertaalde tekst
12 recensies
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys
Stylo has worked really well for my team. It's not perfect but it's much better than anything else we tried, including Zendesk AI. I've seen substantial improvements in the product every week and the responses have gotten better and better as we've used it more, so I'm eager to see where they take it this year.
This is such an awesome app! We used Stylo for a long time in Zendesk to track customer sentiment and no-survey CSAT (they call it predictive CSAT) and it was always super accurate. Now it's smart enough that it's writing answers to tickets for us and it's a huge time saver. Highly recommend anyone using Zendesk to take a look at this
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel.
Ontdek waarom in het privacybeleid van de ontwikkelaar.
Persoonsgegevens bekijken
Klanten, winkeleigenaar
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Klanten
Naam, e-mailadres, telefoonnummer, fysiek adres, geolocatie, IP-adres, browser en besturingssysteem
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Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
Winkelgegevens bekijken
Klanten, producten, bestellingen, kortingen, Webshop
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Klanten bekijken
Klantgegevens
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Producten bekijken
Voorraad, producten, productvermeldingen, or collecties
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Bestellingen bekijken
Alle bestelgegevens van de afgelopen 60 dagen, bestellingsafhandelingen, verzendgegevens, retourzendingen, or bewerkte bestellingen
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Kortingen bekijken en synchroniseren
Kortingscodes en promoties
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Je webshop bekijken
Checkoutpagina
Over deze app
Geïntroduceerd
14 februari 2024
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Beheer van ondersteuningsticketsWerkt met
ZendeskGemaakt door Stylo
Over Stylo
Gemiddelde score: 4,7
Meer dan 6 maanden ervaring bij het maken van apps voor de Shopify App Store
Boulder, CO, US