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Stylo förbättrar dina Zendesk-biljettsvar med kraften av AI.
En stor procentandel av Zendesk-biljetterna är ”Vad är statusen på min beställning?”. Stylo AI integrerar Zendesk Support med Shopify-data för att förstå och svara på dessa frågor åt dig, vilket frigör ditt team för att arbeta med mer komplexa biljetter. Stylo använder artificiell intelligens för att upptäcka orderfrågor, hitta orderstatus och plats, och generera ett svar att skicka till kunden. Agenter kan använda Stylo för att generera meddelanden åt dem - eller du kan ställa in det för att automatiskt svara på kunder direkt.
- Lös automatiskt Zendesk-biljetter med kraften av AI
- Automatisk översättning från och till alla språk
- Fungerar med alla Shopify-planer, inga tillägg krävs
- Kan svara på alla frågor som finns i ditt Zendesk Hjälpcenter
- Varumärke, ton och språkinställningar säkerställer konsekvent meddelande
Innehåller automatöversatt text
Lansering
14 februari 2024
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Fungerar med
ZendeskRecensioner (12)
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys
Stylo has worked really well for my team. It's not perfect but it's much better than anything else we tried, including Zendesk AI. I've seen substantial improvements in the product every week and the responses have gotten better and better as we've used it more, so I'm eager to see where they take it this year.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Support
Stylo kan svara på eventuella frågor du har om Stylo: AI in Zendesk.
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Boulder, CO, US
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