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Stylo利用AI的力量增强您的Zendesk工单响应。
大量的Zendesk工单是“我的订单状态是什么?”。Stylo AI将Zendesk Support与Shopify数据集成,理解并回答这些问题,为您的团队腾出时间处理更复杂的工单。Stylo使用人工智能检测订单问题,查找订单状态和位置,并生成响应发送给客户。代理可以使用Stylo为他们生成消息 - 或者您可以将其设置为自动立即回复客户。
- 使用AI的力量自动解决Zendesk工单
- 自动翻译任何语言
- 适用于所有Shopify计划,无需附加组件
- 可以回答在您的Zendesk帮助中心找到的任何问题
- 品牌、语气和语言设置确保一致的消息传递
包含自动翻译的文本
Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Was surprised to see that it can answer a very wide range of questions.
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
支持
Stylo 可以回答您关于 Stylo: AI in Zendesk 的任何问题。
数据访问
这个应用需要获得以下数据的访问权限,才能在您的商店中运行。 如需了解原因,请查阅开发人员的 隐私政策。
查看个人数据:
客户, 店主
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客户
姓名, 邮箱, 电话号码, 真实地址, 地理位置, IP 地址, 浏览器和操作系统
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店主
姓名, 邮箱, 电话号码, 真实地址
查看商店数据:
客户, 产品, 订单, 折扣, 在线商店
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查看客户
客户数据
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查看产品
库存, 产品, 产品清单, or 产品系列
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查看订单
过去 60 天所有订单的详细信息, 订单发货, 发货信息, 退货, or 订单编辑
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查看和同步折扣
折扣代码和促销
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查看您的在线商店
结账页面