关于此应用
Stylo通过AI的力量增强了您的Zendesk工单回复。
大量的Zendesk工单都是“我的订单状态是什么?”。Stylo AI将Zendesk支持与Shopify数据集成,以理解并回答这些问题,从而让您的团队有更多的时间处理更复杂的工单。Stylo使用人工智能来检测订单问题,找到订单状态和位置,并生成发送给客户的回复。代理商可以使用Stylo为他们生成消息 - 或者您可以设置它自动立即回复客户。
- 使用AI的力量自动解决Zendesk工单
- 自动从任何语言翻译到任何语言
- 适用于所有Shopify计划,无需添加插件
- 可以回答在您的Zendesk帮助中心中找到的任何问题
- 品牌,语气和语言设置确保消息一致
包含自动翻译的文本
12 条评论
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
This is such an awesome app! We used Stylo for a long time in Zendesk to track customer sentiment and no-survey CSAT (they call it predictive CSAT) and it was always super accurate. Now it's smart enough that it's writing answers to tickets for us and it's a huge time saver. Highly recommend anyone using Zendesk to take a look at this
Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
It's like having chatGPT built into your Zendesk tickets. Saves us a ton of time and it has definitely improved our writing. Was surprised to see that it can answer a very wide range of questions, not just shopify details.
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