Subi Suscripción y Membresía
Cumple con nuestros más altos estándares de rendimiento, diseño e integración. Más información sobre Se abre en una ventana nueva
Reseñas (925)
Refinar
-
Por calificación
I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Hi Sarah, I'm sorry this was your experience after three years with us. One thing worth correcting for anyone reading: the decline rate you describe counts every automatic retry as a separate failure, so it overstates what your members actually saw. The audit our team walked through with you showed a real but much lower share, and nearly all of it traced back to member cards that had expired or been revoked since sign-up. Those cards live in Shopify's billing vault, and every subscription app, ours or any other, charges that same vault, so an app switch cannot control this. We helped at every step: a full account audit, payment recovery turned on, and hands-on support even as you moved to another app. We never stepped away, and I'm sorry it wasn't enough for your club. We wish you well.
Koorosh, Subi cofounder
Very disappointing experience.
Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi.
Then, months later, our account was suddenly suspended with no proper warning because we sell wine.
This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate.
If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.
REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.
Service client catastrophique, SAV inexistant, + de 3 mois sans réponses, 8 semaines entre chaque réponse précédente, font comme s’ils ne comprenaient pas et s’ils n’avaient pas reçu mes messages (je précise que je développe 15 à 40 sites par mois qui nécessitent des abonnements et cela fait des mois que j’attends des retours)
Not multi-lingual
Impossible to stop charge on your account even after installation.
We're really sorry to hear about your experience. That’s definitely not the experience we want for our users. You should never be charged after uninstalling, and we’d love to investigate and resolve this for you as quickly as possible. Please reach out to our support team in the app or at support@subi.co, and we’ll make it right.
Account restricted within minutes of setting up - our LGBTQ Adult store violates their terms of business.
Bad customer support, had to quit using immedaitely.
FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY
