Subi Subscriptions App
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Great app for managing magazine subscriptions in Shopify. Would like to see a few more customization features for users but overall the team is very responsive, and committed to helping get you up and running.
The staff are a great help and pretty quick as the app is okay but comes with limitations that are not explained properly at the outset. Its pretty good but you have to make some work a round's which seem simple but would have thought they could have had it covered. Haven't used it yet but will submit an update when i do.
Overall it is very easy to set up and it looks clean and modern. It works for us 95% perfectly. There are a couple of things I wish it did better like allowing users to add products to their existing subscription. If a person updates their email in shopify it does not update in subify. Support is quick. Overall I'm pretty happy with the app and it has increased our monthly revenue for sure.
Thanks for this amazing feedback! Understanding what exactly merchants need from a subscription app is crucial for us to keep making Subify better and better.
The after-sales service is very good, a big thank you to Mason!
Je tiens à exprimer ma gratitude envers l’équipe de Subify. Le sav est vraiment génial et fait exactement ce dont nous avons besoin pour notre boutique. Malgré un léger délai, probablement dû à une forte demande et beaucoup de travail, je suis impressionné par leur engagement et leur dévouement à résoudre nos problèmes.
Le service client est exceptionnel. Ils sont non seulement sympathiques mais aussi très investis dans l’accompagnement et la résolution de nos soucis. Une mention spéciale à Sam, avec qui j’ai eu le plaisir de discuter. Il a été incroyablement utile, professionnel et attentif à mes besoins. Son aide a été précieuse et a grandement facilité notre expérience avec Subify.
Merci à toute l’équipe pour votre soutien et votre excellent service !
getting help from a person was a little to much wait time for my liking
We're sorry you had that experience and we'll make sure our team reaches out to you super fast in case you need support again.
Migration took longer than expected due to legacy issues we had with our theme and various old apps we had installed.
The team did work with us closely to resolve issues encountered every step along the way.
There are features that were required features we were missing along the way and most of them were released within 2-3 weeks and some have not been implemented. Overall, the app dashboard is easy to use and the live chat is prompt in responding to queries as well.
Thank you for sharing your experience with the migration process to Subify. Your feedback on the features is invaluable to us and keeps us going for the better. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out.
good support
It is fairly simple to use.
So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.
Thank you for sharing your experience with Subify! We're delighted to hear that our live chat support has been instrumental in guiding you through the process. Our team is dedicated to providing real-time assistance to ensure a smooth and hassle-free experience for our merchants.
It's also great to know that you find our platform easy for customers to manage their subscriptions. We've worked hard to create a user-friendly interface that simplifies subscription management, and your feedback confirms that we're on the right track.