Subi Subscriptions App

Subi Subscriptions App

Recensioner (811)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 94 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
12 december 2024

I installed this app as it was only a few app that supported Japanese (and wide range of languages). I had a problem editing text to be Japanese as something was showing in English. Dela was there to help me solve a problem swiftly! She shared detail descriptions and screen shots and my problem was solved within a few minutes. I was about to cancel the app before talking to Dela but she was a star to help me out!

Kisarazu House
Japan
8 dagar användning av appen
6 januari 2025

Great app for subscriptions, overall very satisfied. Miles from support is doing great job.

artavita
Tjeckien
2 månader användning av appen
10 januari 2025

This app has the absolute worst customer service. I’ve been trying to set up a subscription product to show a yearly option instead of monthly. One of their support members helped me get it working temporarily, but after I edited the price, the app broke again. I reached out to their customer chat support, and no matter what time of day or evening it is, the wait times are always ridiculously long. The app claims they'll email you if you're unavailable, but they never follow through.

Here’s the thing: we use multiple apps, and while this one may have flashy promos and nice visuals, if the app doesn’t work and support is nonexistent despite charging premium prices, what’s the point? On top of that, I’m still setting up the subscription feature and building the store, and when chat support finally helps, they end by aggressively pushing for a 5-star review. Let’s be real—most of the glowing reviews here are probably from people who hadn’t even fully finalized their setup. Apps should be reviewed after extended use, not rushed with pressure to leave a rating. Why? Because they don’t want you to see how the app falls apart in the long run.

And another thing—if a feature is still in BETA, don’t publish it. Customers are not your QA testers. Hire your own testers and release the feature only when it’s truly finished. After leaving this review, I’m uninstalling the app and switching to a more established competitor that’s been handling subscriptions for a while. Even if it costs more, at least I know their customer service is reliable.

Academy Ecommerce
USA
16 dagar användning av appen
17 december 2024

I've just begun using a subscription app Subi and I immediately had a chat initiated and Pearl was able to answer all my questions quickly. I liked this customer service from the get go.

My Chele Belle Creations
USA
3 månader användning av appen
12 januari 2025

I had the pleasure of working with Hasti, and I must say her knowledge and assistance were absolutely invaluable! She was incredibly helpful in answering all of my questions about Subi, providing detailed and clear explanations. Whether I needed clarification on specific points or general advice, Hasti was patient, professional, and highly knowledgeable. She went above and beyond to ensure I had a full understanding, making the whole experience seamless and enjoyable. I couldn't have asked for better support, and I highly recommend her to anyone seeking assistance!

JoyAromas Candle Company
USA
5 dagar användning av appen
22 november 2024

Super happy that my start up business was able to get the free plan right away! Aliya, at costumer support, was super helpful!

Laredo Disc Golf Store
USA
Ungefär en månad användning av appen
20 december 2024

I just wanted to take a moment to thank you, Miles, for your invaluable support in implementing the subscription app in the store. Your expertise and guidance made the process so much smoother, and I truly appreciate the time and effort you put into helping me. It was a pleasure working with you—thank you again!

NC v1.1
Storbritannien
8 dagar användning av appen
9 januari 2025

So far, so good. Great support and a nice app to use if you are considering an alternative to Recharge. Dela has helped a lot, as has Sep.

SPICENTICE LTD
Storbritannien
Ungefär 2 månader användning av appen
18 december 2024

Hasti was awesome in helping us customize subscriptions and was able to help fix an issue we were having quickly and efficiently! Terrific customer support and great app!

Rooted Flowers
USA
17 dagar användning av appen
10 december 2024

I would recommend asking for Sam she’s literally the sweetest !! And helped me with everything she gives friend vibes and super quick with communication very understanding ❤️❤️

GABBA DESIGNS
USA
Ungefär 2 månader användning av appen