Subi Subscriptions App

Very disappointing experience.

Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi.

Then, months later, our account was suddenly suspended with no proper warning because we sell wine.

This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate.

If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.

REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.

Service client catastrophique, SAV inexistant, + de 3 mois sans réponses, 8 semaines entre chaque réponse précédente, font comme s’ils ne comprenaient pas et s’ils n’avaient pas reçu mes messages (je précise que je développe 15 à 40 sites par mois qui nécessitent des abonnements et cela fait des mois que j’attends des retours)

Impossible to stop charge on your account even after installation.

Bad customer support, had to quit using immedaitely.

This app has the absolute worst customer service. I’ve been trying to set up a subscription product to show a yearly option instead of monthly. One of their support members helped me get it working temporarily, but after I edited the price, the app broke again. I reached out to their customer chat support, and no matter what time of day or evening it is, the wait times are always ridiculously long. The app claims they'll email you if you're unavailable, but they never follow through.

Here’s the thing: we use multiple apps, and while this one may have flashy promos and nice visuals, if the app doesn’t work and support is nonexistent despite charging premium prices, what’s the point? On top of that, I’m still setting up the subscription feature and building the store, and when chat support finally helps, they end by aggressively pushing for a 5-star review. Let’s be real—most of the glowing reviews here are probably from people who hadn’t even fully finalized their setup. Apps should be reviewed after extended use, not rushed with pressure to leave a rating. Why? Because they don’t want you to see how the app falls apart in the long run.

And another thing—if a feature is still in BETA, don’t publish it. Customers are not your QA testers. Hire your own testers and release the feature only when it’s truly finished. After leaving this review, I’m uninstalling the app and switching to a more established competitor that’s been handling subscriptions for a while. Even if it costs more, at least I know their customer service is reliable.

Not multi-lingual

Account restricted within minutes of setting up - our LGBTQ Adult store violates their terms of business.