Subify Subscriptions App , Počet recenzí: 315

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 94 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
16. prosinec 2023

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Fairtrade Gifts from Palestine | Handmade Palestine
Spojené státy
Doba používání aplikace: Asi 20 hodinami
Vývojář Subify odpověděl 4. leden 2024

Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve.

That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users.

Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!

12. leden 2024

So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.

ForMor.com
Spojené státy
Doba používání aplikace: Asi hodinou
Vývojář Subify odpověděl 28. leden 2024

Thank you for sharing your experience with Subify! We're delighted to hear that our live chat support has been instrumental in guiding you through the process. Our team is dedicated to providing real-time assistance to ensure a smooth and hassle-free experience for our merchants.

It's also great to know that you find our platform easy for customers to manage their subscriptions. We've worked hard to create a user-friendly interface that simplifies subscription management, and your feedback confirms that we're on the right track.

5. březen 2024

I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment.

David Morris
Shea Medgine Body Butter

SheaMedgine
Spojené státy
Vývojář Subify odpověděl 17. březen 2024

Hello David! It's incredible to hear that you've had a positive first experience with Subify. Sure, dive deep into your subscriptions and if you need any more assistance, you can count on us. Also we'll pass on your kind words to Melika.

28. únor 2024

Migration took longer than expected due to legacy issues we had with our theme and various old apps we had installed.

The team did work with us closely to resolve issues encountered every step along the way.

There are features that were required features we were missing along the way and most of them were released within 2-3 weeks and some have not been implemented. Overall, the app dashboard is easy to use and the live chat is prompt in responding to queries as well.

PetProject.HK
Hongkong – ZAO Číny
Vývojář Subify odpověděl 3. březen 2024

Thank you for sharing your experience with the migration process to Subify. Your feedback on the features is invaluable to us and keeps us going for the better. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out.

22. září 2023

Good app, good customer service.

I wish they didn't have a ton of tiered pricing. I'm missing the analytics aspect but dont wanna upgrade.

AdsRx
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Subify odpověděl 4. leden 2024

Thank you for your positive feedback about our app and customer service! We're glad to hear that you're finding value in what we offer.

We appreciate your candid thoughts regarding our tiered pricing structure. Our goal is to provide flexible options that cater to a variety of needs and budgets. We understand, however, that this approach might not align perfectly with every user's preferences or requirements. Your input on the analytics aspect is particularly valuable, as it gives us insight into what features are most important to our users.

Please know that we continuously review our pricing and features to ensure that we're offering the best possible value and experience. We'll certainly take your feedback into account as we evaluate future updates and changes.

In the meantime, if you have any questions or need further information about our plans and features, please don't hesitate to reach out. Our team is always here to help and provide support where needed.

21. únor 2024

very helpful with the set up, first day using the app, thanks to the online chat team

Diabetes Headquarters
Austrálie
Vývojář Subify odpověděl 3. březen 2024

We appreciate the time you took to share this with others. We're here to make sure the rest of your experience continues positively!

20. červenec 2023

I'm only giving this a 4 star because they have been very responsive to my questions. I haven't hit the go button on the subscription service yet. But so far they have been great with the help. I can update later on once I make it a go. Nareh and Mohsen have been very helpful.

Afresh Culture
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Subify odpověděl 8. leden 2024

Thank you for your honest feedback and for giving us a 4-star rating! We're pleased to know that our responsiveness to your questions has been up to your expectations. Nareh and Mohsen, in particular, will be delighted to hear that their assistance has been appreciated.

Your cautious approach in fully assessing our service before fully committing is completely understandable. We're here to support you every step of the way as you prepare to launch the subscription service.

We eagerly await your update once you've fully implemented Subify and would love to hear how it works for you. Your feedback is invaluable in helping us improve and tailor our services to better meet your needs.

11. květen 2023

Nice lil' app, there is some room for improvement in the setting's UI from my point of view but it does the job really well. Plus, it's now translatable for website that have multiple languages, which is nice!

My American Shop France
Belgie
Doba používání aplikace: 5 měsíci
27. duben 2023

I just downloaded this app on to my store and so far so good! I'm not real tech savvy and I absolutely hate when I have to add coding so I was so happy that the setup process did not require much. The support team were also on point even tho the setup is easy as I stated I'm not tech savvy lol. I'm giving 4 stars for now but I think 5 stars may be on the horizon...

Luxe Locks
Spojené státy
Doba používání aplikace: 3 měsíci
30. srpen 2023

Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available.

Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.

Sunbeam Candles
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Subify odpověděl 7. leden 2024

Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in.

We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates.

If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.