Subify Subscriptions App
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Great service and super helpful team.
I would recommend using this service if you'd like an easy to use subscription App.
Very seamless, quick and efficient. Double check to make sure everything was working properly and it was!
I've been holding off doing a review about this api because the devil is often in the details and I want to post a review that encompasses the whole process from installation, customisation and application which I can now do.
PRO's
Easy to install & customise to match your store's look. You don't need to be a Dev!
Very responsive & supportive customer service. 10 out of 10.
Great agility. Subify have implemented several improvements & are developing more to give their users F&Bs they want to capture selling opportunities associated with subscriptions. Very proactive.
CONS:
Rebates instead of discounts. I was offered a discount to come on board for which I was very grateful as we're a start up needing to keep our overheads as low as possible. It wasn't explained at the outset the reduced cost offered was a rebate so the first fee was a shock. Shopify doesn't report rebates separately so my criticism was simply that discounts should be applied as reduced fees - not as rebates - so users can easily see what they're paying. That being said, after a few rounds of me grumbling about this, Subify offered me a reduced fee instead of a rebate but by then the transactions had been processed and I didn't want to circle back to uninstall the api and reinstall to make it happen.
Customer correspondence. Very early in we needed to access copies of correspondence sent to our customer following the subscription set up. It came to light that Subify only keeps customers records for 30 days and this customers correspondence had aged past that date. I complained. Subify changed. They now will offer blind copying of email correspondence to the main store email account.
Bottom line: Highly Recommended. Subify listens, learns, evolves. They are clearly committed to being the best. Even their Cons are Pros! Stop looking. You've found your subscription solution.
I've installed this on a client's store and have been super happy with the app and the support team. They've really understood specific details of my client's product offerings and helped me set up the proper subscription rules and integrate the app into Shopify email. I look forward to seeing how it works when we launch very soon.
Just got it set up, customer service was really helpful and fast responding! This app seems easy to use and I believe it will fit perfectly for the subscription products and boxes I plan to offer on my store.
Thanks for the positive review! We're glad you had a good experience with our customer service team and that the app seems easy to use for your subscription products and boxes. Thank you for choosing Subify subscription app.
Haven't had much experience with the app itself, or Shopify rather, as I had never set up a store or subscription before. Yasaman was an absolute hero and patiently walked me through each step of the process! Whatever you guys are paying her is nowhere near enough.
We're delighted to hear that Yasaman provided you with exceptional support and patiently guided you through the process of setting up your store and subscription. Our team is dedicated to assisting users, especially those who are new to the platform. We'll make sure to pass on your appreciation to Yasaman. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help you succeed with Subify and Shopify. Thank you for your kind words!
So far Subify has been great! Really easy to use and a great way to manage reoccurring customer.
I also love that their customer support is so great!
That's awesome to hear! We're pumped that you're finding Subify a breeze to use and helpful for your needs. And thanks for the love for our customer support team - they'll be thrilled! Happy Subifying and don't hesitate to reach out if you need anything 🎉
Awesome support! I would recommend trying them out! You can always cancel if it does not end up fitting your needs. They will help you succeed.
Thank you for your awesome feedback and recommendation! We're so glad to hear that you've had a positive experience with our support team. Our goal at Subify is not only to provide a robust subscription management tool but also to ensure that we're there to assist our users in every step of their journey towards success.
We appreciate your highlighting the flexibility of our service. It's important to us that our users feel comfortable trying out Subify without any pressure, knowing they can cancel if it doesn't suit their needs. However, we're here to help make sure that our app fits well with your business and assists in your growth and success.
If you ever need further assistance, have questions, or want to share more about your experience, please don't hesitate to reach out.
Melika was very helpful and very quick! Got me up and running within minutes! App is working and doing everything I need it to do.
Subify is an AMAZING app that has helped grow my revenue. It's so reassuring knowing you have monthly income coming in.
The support is always very quick at responding and very good!
5-Stars from me!
Thank you for your amazing review! We're thrilled that our team could help you quickly, and we're grateful for your recommendation.
A special shout-out to Nareh for her swift assistance! If you ever need anything else, we're here for you. Thanks again for your support!