Subliminator , 125 reseñas
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The quality of the product was decent and the print was clear and vibrant, but the customer service was nonexistent and they took forever to even send my product out to me. Even when they did ship the product, they didn't even notify me when my order was sent. I didn't know when to expect the product and I couldn't track it. I don't see myself using this service in the future.
Dear Kintsugi Apparel,
Thank you for taking the time to review our services. We sincerely apologize for any inconvenience you have experienced. Our goal at Subliminator is to ensure that our products not only meet but exceed your expectations, and it appears we have fallen short.
We acknowledge that despite our quick response to your initial query on February 14th, we did not adequately communicate the delay in production due to the Chinese New Year holiday, which impacted our factory operations. We understand that waiting for your product and lacking information on its shipment can be frustrating, and we regret any oversight on our part in keeping you informed.
We want to reassure you that within your Subliminator account, there is a feature that allows you to track all your orders. By visiting the order section and clicking on the relevant order, you can access up-to-date tracking information. This is a standard part of our service designed to provide transparency and control over your order fulfillment process.
We are taking steps to improve our communication protocols to ensure that all our customers are fully aware of any delays and the status of their orders, especially during peak holiday seasons. Your feedback is invaluable in helping us enhance our customer service experience.
We hope you will consider giving us another chance to prove the quality of our service. We are committed to earning back your trust and would be grateful for the opportunity to discuss how we can make this right for you.
Best regards,
Team Subliminator
I absolutely love this vendor any problem I had was handled immediately beautiful quality...I will be partnering very soon
Subliminator is amazing
Probably the best Aop vendor out there
Subliminator is innovative app that offers top-notch, one-of-a-kind products with high-definition print colors, along with swift Express shipping. Both my customers and I are delighted with the quality. Additionally, my encounter with customer service was excellent.
They took way too long to send my products, the checkout process was confusing, I do't know where one of my orders went, the process was confusing.
Hi there!
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any confusion you experienced during your order with us. We aim to maintain transparency about our fulfillment and shipping times, which for your order, were completed within the standard timeframes (your actual order: 5 business days production, 8 business days regular shipping) we promise to our customers. However, we understand that every customer's experience is vital, and we're here to make things right.
If you have further questions or need assistance, please reach out to our support team at support@subliminator.com, and we'd be happy to clarify any part of the process or assist with any other concerns you may have.
PS: We provide express shipping options as well which would increase the speed of delivery substantially.
Used subliminator for a year now, what i like about this app is their transparency and support (unlike other Liar POD companies) + Their express shipping (1-5 days to usa) is on another level + Love their Fashion fabric (20% cotton) and especially their FREE PRO DESIGNS, will stick with this app for a looooong time
Super intuitive app! The 3d mockup and image generator is great to work with. Especially with hoodies since they have loads of panels. This way i can directly see how our product turns out. Our clients love them! 5 stars well deserved!
Subliminator is fantastic, offers a great range of quality products and service that matches. Express shipping options are a real bonus and are FAST! If you want quality cut-and-sew printed apparel give these guys a shot.
Thank you for your kind review. If there's any feedback you might have for us in the near future, don't hesitate to reach out to our support team.
Best AOP print quality out there. Free shipping is nothing special, better aim for an express right away.