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Do not use subliminator. Orders are taking forever and promised refunds don't get paid. Here are 5 reasons why you should not use Subliminator:
1) Since they upgraded their app mid December they are dropping the ball significantly. I have 3 orders from 22 days ago still not being processed for production. Also, who updates their app in the middle of the busiest season. Clearly not very smart.
2) To make it worst, I got lied to by their customer service team for days on end and never got a clear answer what is going on. They always say that they will contact the factory but they never follow-up or provide an update.
3) I just happened to see an announcement on their Facebook page that there are now 4-7 extra days of delays. No email was send out so you could only find out by going to their Facebook page. You would think that this was important during the peak holiday season.
4) They promised me a refund on the worst delayed orders but I still have to receive that. They keep telling me that they will refund but no money has been received 10 days after being promised. I refunded all my customers already so I am negative on these transactions.
5) Customer service is absolutely clueless and offer no help so do not bother asking them anything.
Hi there!
Thank you for taking the time to share your thoughts on your recent experience with Subliminator. We genuinely apologize for any inconvenience you've faced, and as a long-standing customer, we appreciate your loyalty and candid feedback. It seems that during the good times, our dynamic duo of you and Subliminator were too busy making magic happen to stop and pen a review. But now, let's tackle those concerns of yours with some wit and wisdom:
1 - Our app update timing may have resembled a fruitcake during the holidays: unexpected and perhaps not entirely welcome. We promise to plan future updates with the finesse of a perfectly timed holiday toast.
2 - We're sorry if our customer service team left you feeling like a detective on a wild goose chase. We'll sharpen our communication skills and strive to be more like Sherlock Holmes—minus the pipe, of course.
3 - We slipped up on announcing delays through more direct channels. Next time, we'll make sure the news reaches you faster than a reindeer on a sugar rush.
4 - Ah, the elusive refund—caught in the grasp of an intermediary bank. While we can't control their processing time, we'll work on our end to ensure future refunds are as swift and smooth as Santa sliding down a chimney.
5 - We hear you on the customer service front, and we'll polish our skills to provide support that shines brighter than the star on top of the tree.
In all seriousness, we do apologize for any inconvenience you experienced, and we are committed to learning from this situation. Your feedback helps us grow and improve our services. Should you have any further concerns or inquiries, please don't hesitate to reach out to us directly.
Warm regards,
Subliminator
good app for print on demand it provides also free designs wish you can start making money with INSTANTLY ,
Great company to work with! Quick turn around time and excellent end products. I can't wait until they expand there product offerings
Updated:
So. I've been contacted by their founder and we have a good conversation and manage to settle my issues. I change my rating from 1 star to 5 star because we have the conversation after all. Doing business with the supplier without support is not the way someone will do the business but here at subliminator, I am very appreciated that the founder directly contact me to solve my issues.
Hope you improved your shipping, I had seen your product in one of the youtube it looks great but your shipping very very very very very terrible!!! it takes FOREVER for the test order we made. You gave us tracking number which is nowhere to trace. Very very Disappointed.
Hey there,
Ah, that shipping ordeal sounds like a real pain - we're genuinely sorry for the frustration it's caused. When it comes to some places around the globe, like Singapore where your order was heading, we have to admit, the shipping options can be a bit tricky. It's sort of like we're stuck playing a game with some unpredictable rules.
Definitely, this can mean the journey of a package might take a bit longer compared to popular destinations like the USA or France. Yet, it's no excuse for keeping you in the dark. Our support team has been on it, doing their best to keep you in the loop with updates on your parcel's journey.
We really hope you can see that we're doing our best amidst these challenges. And hey, here's to hoping that next time, we can make that shipping experience way smoother and score a better review from you!
Super professional app! Descriptions and mockups are made to increase sales. They also offer professional free designs to help creating new and amazing products. The way they ship products is also made to build trust with customers. I've tried a lot of POD app, but this one really surprise me in the good way. Give it a try, it worth it. See products live at www.dddailynews.com
have used these guys for ages and absolutely love everything about them. shipping times have really improved this year too so i'm looking forward to a massive 2020! thanks for always being helpful and providing great quality products.
No complaints! Easy to use, great fulfillment process. Great community of users, and management. The quality is worth the price.
I would say the app is carefully designed in a such a way that it meets the customer expectations. The mockups are top notch. Easy to design. Love it. Great job by Hicham and team.
Used to apps to create hooded blanket & leggings. Even though their products manufactured in China, it is not like typical China product. The team supervised the manufacturing process with care and honestly, it's on par with USA products. If your customers are based in USA, don't be afraid for their shipping speed. From China to USA, they send the package with other orders in bulk using expedited shipping (DHL) and then, from USA, your package is handled by USPS and will be sent to your customers using USPS Priority Mail.
For a company that started less than a year, they gave you superb customer service. They even have FB group that the founder himself actively helping and engaged with the community in there. If you're looking for this type of experiences and service, Subliminator is the best choice ATM.