Subliminator , 125 則評價
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Customer service is fast asf, I'm new to the app so I'm having issues such as to the one I encountered where an order still goes through even if im using a bogus gateway and get charged. I contact the customer service and got reply in just a minute , and sure my problem got resolved and will get assured to be refunded back <3
Totally loved it. Great awesome prints. Zero complaints till now. I hope you guys add more and more items so that I don't have to rely on other suppliers.
Excellent quality, customer service and shipping times. Subliminator App and products come highly recommended!
I was looking for all-over print hoodies and joggers and have stumbled upon Subliminator and never looked anywhere else! The print quality is superb, the colors are vibrant, the textures are very well defined and sharp, no slacking whatsoever! The fabric is thick and the quality of the fashion hoodie and fashion joggers is beyond my expectations, I was blown away with the softness on the inside, just feels amazing to wear the jogger-hoodie combo. The stitching looks very professional and up to a standard. The user interface itself is very user-friendly and easy to use! For all-over print, don't even look anywhere else, you won't regret going with the Subliminator!
There was a very serious error with a client of mine in the production of a product model, the delivery of products purchased by this client also delayed 25 days.
The order came completely different from the layout made in the software they present.
End of story I lost an excellent customer who bought a lot at my online store.
Hey NPN Lifestyle,
I'm sorry to hear about the issue. I looked a bit into this, and from what I can tell, 2 hoodies in that order didn't come out as expected. Our support has followed up with you by the time of writing this review, and I believe it has been resolved. You've recreated those 2 products, and the cuffs print looks to be correct now, and the reshipment order for this will be handled and shipped by us asap.
I hope this gives you the impression on how we handle orders. No business is perfect, and mistakes can happen. As long as you know that we will always take care of our merchants if the mistake is on our end.
So I hope you can reconsider the 1-star review, and even if you think it's fair, we still appreciate your feedback and we will keep improving upon our services.
DO NOT ORDER ANYTHING FROM SUBLIMATOR UNLESS YOU ARE PREPARED TO WAIT UP TO 1 MONTH FOR DELIVERY. stay away
Hi Rice & Tees,
Thank you for your review. I'm sorry to hear about your bad experience on shipping. Unfortunately we don't have much control over the speed of regular shipping, as there could be many reasons why a delivery can take a little longer than usual, even up to the last leg of the journey where the local post might be over capacity or any other reason for it to be delivered slower than usual.
However, we do offer express shipping for this specific reason, to allow our clients to be able to receive their products much faster at a small up-charge. I'm not sure if you're familiar with this already, but you can check the details on that over here: https://help.subliminator.com/en-us/article/what-are-your-express-shipping-fees-grqvbv/
Either way, your feedback is appreciated, as it helps us to keep improving upon our services and to give you and your customers a better experience.
Best apps for POD empire.
I will make some more thousands orders.
Recommended.
Quality and support guarantee.
Love the app! Great customer service , quality products and an active fb group! Probably the best POD supplier out there
Love the app..Keep it up Subliminator !
Thank you for your kind review. If there's any feedback you might have for us in the near future, don't hesitate to reach out to our support team.
I am new to Shopify but am using this app and have experienced moderate success very quickly. Amazingly simple to use if you want to create your own Print On Demand store. Support is good via FB group and shipping is included in the price. I have negative feedback from customers up to now. Keep up the good work!!
This is very disappointing i love the app and all the products they have, they have the best mock up generator. but the shipping is so slow i don't think its worth it. i place an order on the 19 of Nov and up to today its December 17 i still haven't received it. i just check the tracking number and it said that i wont get it until the 21st of December hopefully. I was excited for my customers to buy this products from my store but after 7 orders i just stopped putting out ads about the products from here. my customers are not happy and that is something that i don't want as a store owner since i'm trying to grow a business here. I will just wait until my orders are being delivered and i will uninstall this apps. Until this issue is fixed
Hi there,
Sorry to hear about your experience. I've had a quick look at your orders, and your first order took indeed much longer to get delivered than usual. On average from order to delivery outside of the peak season expect a turn-around time of 2 weeks. However the speed of delivery during November and December slows down a bit, and varies a lot per location. No excuse, but the harsh reality of everybody ordering for the holidays and shipping companies running at full capacity.
I do see that the other orders are moving much faster than your own order, so these should be delivered soon. The same applies to your order, as it's already with the delivery service.
I do advice to set the right expectations for your customers during Q4 (Whether you're using us or another company). Because things can take a bit longer on the delivery side. And for USA orders you also have the option to upgrade your orders to FedEx shipping, which delivers in 2-3 days max. If you don't know how, please send our support a message on support@subliminator.com
I'll keep an eye out on the progress of these remaining orders, and hopefully you can give us another chance.