Subliminator

Dear Kintsugi Apparel,

Thank you for taking the time to review our services. We sincerely apologize for any inconvenience you have experienced. Our goal at Subliminator is to ensure that our products not only meet but exceed your expectations, and it appears we have fallen short.

We acknowledge that despite our quick response to your initial query on February 14th, we did not adequately communicate the delay in production due to the Chinese New Year holiday, which impacted our factory operations. We understand that waiting for your product and lacking information on its shipment can be frustrating, and we regret any oversight on our part in keeping you informed.

We want to reassure you that within your Subliminator account, there is a feature that allows you to track all your orders. By visiting the order section and clicking on the relevant order, you can access up-to-date tracking information. This is a standard part of our service designed to provide transparency and control over your order fulfillment process.

We are taking steps to improve our communication protocols to ensure that all our customers are fully aware of any delays and the status of their orders, especially during peak holiday seasons. Your feedback is invaluable in helping us enhance our customer service experience.

We hope you will consider giving us another chance to prove the quality of our service. We are committed to earning back your trust and would be grateful for the opportunity to discuss how we can make this right for you.

Best regards,

Team Subliminator

Hi there!

Thank you for taking the time to provide us with your feedback. We sincerely apologize for any confusion you experienced during your order with us. We aim to maintain transparency about our fulfillment and shipping times, which for your order, were completed within the standard timeframes (your actual order: 5 business days production, 8 business days regular shipping) we promise to our customers. However, we understand that every customer's experience is vital, and we're here to make things right.

If you have further questions or need assistance, please reach out to our support team at support@subliminator.com, and we'd be happy to clarify any part of the process or assist with any other concerns you may have.

PS: We provide express shipping options as well which would increase the speed of delivery substantially.