Subliminator: Print on Demand

Orders Never Shipped, Refund Requests Ignored

Extremely disappointing experience with this vendor.

Two customer orders were never shipped, yet the company continues to hold our payments. We have requested refunds for five consecutive days, but the issue remains unresolved.

As an established online retailer, we rely on partners to fulfill orders reliably and resolve problems promptly. Holding payments for unfulfilled orders despite repeated refund requests is unacceptable.

I would strongly caution other Shopify merchants about relying on this provider.
In addition, there software is glitchy and has many issues.

I have been using Subliminator for my POD store for awhile now and it has been outstanding. The couple of issues I did have were corrected quickly by support. I highly recommend!

Subliminator is without a doubt the most reliable and communicative provider out of all the providers I have been using and provides a consistently high-quality product that I have never had a complaint about.
Don't listen, or even believe, a lot of these negative reviews. I am a member of the Facebook group of users of Subliminator and the owner of the business is very communicative and helpful, as are the other users (of which there are hundreds or maybe thousands), but we see these people complaining all the time and it's always the same thing:
1. They expect the product to be shipped in 2 days. Subliminator may occasionally take a little longer than other providers, but not by that much. As long as you are transparent about the timeframe, customers are only too happy to wait.
2. People are talking about using other apps like Printify. They absolutely can't compete unless they resell Subliminators hoodies.
3. Many of these people never place an order and complain because they want someone to hold their hand and walk them through it. It's their own incompetence they should be annoyed at. These same people come into the groups and ask everyone for designs, niches, software, providers, "whats the best product". They don't do any research, have no idea, and just want to make money quick and get annoyed when they realise it might take a little effort.

Every single product I have sent out has been given rave reviews, with people coming back to buy 5 or more. Customer service is always available during extended working hours (though they aren't 24/7 but that's fine), and they always action a request and get back to you via email if they have to.

Most reliable and consistent POD supplier out there