Recharge Subscriptions , 1.741 anmeldelser

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

Customer Service is great! I had a million questions, and the Recharge team was very willing to spend a lot of time answering all of them.

I migrated from Bold to Recharge as the integration and partnership options Reacharge had available were essential to our continued growth. The migration team (Mat in particular), were beyond helpful and made the experience seamless!

Amazing! I would upgrade so you can get phone support if you are migrating current subscribers from another app.

Easy to get started and simple set up of subscribe and save subscriptions. Great launch support and service.

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

Customer Service was quick and efficient! Owais helped me same day with the issue I was having setting up

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

I have been using ReCharge for 4 months now and I am completely satisfied by this app. I have been able to create the subscription plans our business needed, I am still working on the best way to handle gift cards on subscriptions but Gordon has been very helpful and is still helping me finding solutions.

I had a question about an error code. Recharge support was super helpful and quick to reply. They sent me detailed instructions on how to solve the problem.