Recharge Subscriptions

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Easy to install. Nice sales and support team.
It would be nice if it worked better in Safari. No problems with Chrome

I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

The customer service received from Vuk was excellent, a quick turnaround and plenty of guidance provided to help with next steps.

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!

First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved.
Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be amazing if I could use additional payment methods like European debit cards on the checkout. Also another feature that would be amazing is to have attach products to boxes in the back office in order to easily integrate it with my fulfillment center.