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Nikola was fantastic and quick in helping me solve an issue with one of our products, great customer service!
Brilliant customer support. Fantastic app. A must for every shopify merchant who wants to offer subscription. Our customers love the "manage my subscription" page. we do too.
App is easy to use and their customer service is very responsive to any questions and requests I have.
quickly helped us push subscription dates for upcoming orders with included a product that is sold out
I use this app for monthly subscriptions for my customers. It's a great service for both me and my customers! I had an issue with an internal app setting this past week, and needed support. I emailed my concern and got a really thorough reply from Jessie. With a little bit further explanation on my part, Jessie was able to sort my situation out completely. And, in order to make sure that I fully understood how to manage the changes moving forward, she took the time to make a narrated video of her demonstrating the fix in my account, using my specific customers as examples. Super helpful! Super quick! And extremely thorough. Thanks, Jessie!
Not only is this app extremely helpful and quite intuitive to use, the support staff at ReCharge is amazing and they are always so timely and professional and helpful! They take the time to go into detail and correct things, and educate their clients! Beyond pleased with your customer service. The only thing I could use more of, is detailed reports and the ability to pull specific information in a more specialized manner. (As in selecting what fields I would like to pull).
Ivan did a great job helping me navigate through the problem. Excellent service.
Thank you for the review and the shout out to Ivan!
- Ty Bailey | VP of Services
Without a doubt the best subscription app on Shopify.
Still has space for improvement, specially in regards to the Bundles feature. However Recharge has improved a lot in terms of adding new features the last year.
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Love working with Recharge. I've always received quick and helpful responses. Shoutout to Chantz for helping me get my subscriptions back after I changed themes on Shopify.
really good help and customer service she was very knowledgeable and friendly would give her five stars across the board thank you