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We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.
The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.
We appreciate you taking the time to leave a review and feedback!
- Ty Bailey | VP of Services
Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.
Thank you for your review.
- Ty Bailey | VP of Services
Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).
Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.
If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.
We appreciate your feedback!
Ty Bailey | VP of Services
I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.
I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.
We appreciate your feedback and for your time in leaving this review!
- Ty Bailey | VP of Services
Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them
I'm glad to hear that you've had a positive experience with our support team and that they've been able to assist in resolving your concerns. Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.
Thank you so much for your review and the feedback you've provided!
- Ty Bailey | VP of Services
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review!
- Ty Bailey | VP of Services