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Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
Awesome customer support. A big shoutout to Roberto, he was quite helpful and diligent in resolving our issue.
We appreciate the shout out to our hardworking support team!
- Ty Bailey | VP of Services
The best in the business for eComm whether small or big business on Shopify.
We appreciate your review.
- Ty Bailey | VP of Services
Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.
Thank you so much for your review - and the shout out to Trystan!
- Ty Bailey | VP of Services
Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Great help today from Thomas. He was speedy and efficient and was able to help me out straight away.
We appreciate you taking the time to leave your feedback!
- Ty Bailey | VP of Services
Miley was super helpful and was able to quickly fix something I was struggling with!
Thank you for the review and the shout out to Christian!
- Ty Bailey | VP of Services
Miley W | Recharge Technical Support was incredible to work with. She was patient and solved my problem on her end which was a big lift off of my shoulders.
Thank you so much for the review and the shout out to Miley!
- Ty Bailey | VP of Services
Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!
We appreciate you taking the time to leave a review and a shout out to our valuable team members!
- Ty Bailey | VP of Services
Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!
Thank you for the five star review and your shout out to Jairus!
- Ty Bailey | VP of Services