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We had a very positive experience during our migration. The team guided us through the entire process with a clear plan, helping us understand each step and making what could have been a complex transition much smoother.
They were very responsive and always available to answer questions, which gave us a lot of confidence throughout the project. Their support was key to keeping everything on track and ensuring a successful launch.
Special thanks to Arlon for his support and for helping us navigate this migration so smoothly!
Thank you so much for sharing such a detailed and thoughtful review. Migrations can feel daunting, and making that process clear and confidence inspiring for our merchants is something our team takes a lot of pride in. We're really glad the communication and planning made the transition feel manageable. Welcome to Recharge, and please don't hesitate to reach out if you ever need anything!
Customer service responses are fast and thorough. This gives me peace of mind that any issues we have had are dealt with effectively. Importantly, our customers appreciate the fast response time to any issues they have.
Juan was awesome and so helpful with all the tech issues we have with our customers' subscription
Thank you for sharing this! Subscription tech issues can get complicated fast and we're really glad Juan was there to work through all of it with you. We'll make sure he hears this. We appreciate the kind words!
Was able to use live chat to be able to clarify what had happened on a customers account where three accidental charges were triggered. An explanation was given so I now feel able to go back to the customer
Really glad we were able to give you a clear picture of what happened on that customer account. Understanding the why is just as important as the fix, especially when you need to follow up with a customer yourself. Thank you for reaching out and for the kind review!
Excellent experience ~ far and away the customer service is exceptional with tech issues getting fast and high quality responses so we can resolve things quickly and quietly.
Jaden W was so perfect to walk me through my questions, taught me processes and really cared about the way customers experience our brand on our site. I went in thinking my questions were dumb but he made me feel validated and seen. I cannot sing his praises enough!
Good Customer Service!
Thank you! Good customer service is something we work hard at every day, so it's great to hear it's making an impression. We appreciate you taking the time to leave a review!
We've used Recharge as our subscription provider partner for several years and have been impressed with its functionality and particularly the account support we've received! Would definitely recommend.
Juan was incredibly helpful in helping us solve our issues over a few days. We are very happy with this app overall!
Thank you so much! Working through tricky issues over multiple days takes patience on both sides, and we're really glad Juan was able to stay with you through it to a resolution. We'll make sure he sees this. So happy to hear you're enjoying the app overall!
Sterling and the team were amazing sorting out a challenge we were having.
Thank you for this! Challenges are always easier to work through with the right team in your corner, and we're really glad Sterling and the team were able to sort things out for you. We appreciate you sharing your experience and the 5 stars!
