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We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.
We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.
Thank you for sharing your experience!
- Ty Bailey | VP of Services
Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!
Thank you for the five star review & shout out to Nikola!
- Ty Bailey | VP of Services
Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!
Thank you for your review - and for the shout out to Jaden!
- Ty Bailey | VP of Services
As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier.
Thank you for the shout out to our support team!
- Ty Bailey | VP of Services
very helpful with tutorials so I can then help customers on my own
Thank you for your review!
- Ty Bailey | VP of Services
Always so helpful and quick to fix anything.
support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you!
We appreciate your review!
- Ty Bailey | VP of Services
The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.