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Our company just underwent an incredibly complex merging of multiple websites across Shopify, BigCommerce and NetSuite platforms which involved migrating subscriptions from all three into our unified Recharge account.
We worked with Vinse R. from Recharge and he all but held our hand through the whole process. He made each step very clear, answered all of our many (sometime tedious) questions quickly and completely and in general performed on behalf of Recharge like he was part of our own internal team.
We would give Vinse 100 stars if we could!
This is incredible feedback. Thank you for taking the time to share such a detailed experience. Vinse truly cares about the merchants he supports, and I am glad he was able to guide your team through such a complex migration with clarity and confidence. We are grateful for the trust you placed in us.
Ty Bailey | VP of Services
Die Integration der App verlief zwar nicht vollständig reibungslos, insbesondere im Hinblick auf den Import bestehender Abonnenten aus einer anderen App. Letztlich stellte sich jedoch heraus, dass es sich lediglich um ein Formatierungsproblem in Numbers handelte, wodurch der Import zunächst nicht funktionierte – kein technischer Bug der App.
Eine weitere kleine Baustelle war die Verlinkung in Shopify, damit Kunden ihre Abonnements selbstständig bearbeiten können. Hier hat es etwas gedauert, bis eine passende Lösung gefunden wurde.
Besonders hervorheben möchten wir die Unterstützung durch das Supportteam: Die Hilfe war äußerst schnell, geduldig und kompetent, sodass wir die App innerhalb von nur drei Tagen vollständig und ganz nach unseren Vorstellungen zum Laufen bringen konnten.
Thank you for this detailed feedback. I’m glad the support team was able to guide you through the formatting issue and help you get everything running the way you envisioned. It’s great to hear you were up and fully live within just a few days.
Ty Bailey | VP of Services
So Jaden with the Recharge Technical Support really helped me today. He helped me out with a bunch of questions I had for my store and helped me with my subscription widget as well as my post-purchase upsells and cross-sells. I don't want to spend the $500 to get all I need, is Recharge bundles for my bundles to be on subscription. I really need help with that, and I hope we can get this figured out. I have to say, Jaden helped so much, and Recharge, I'm a customer for life. You guys are great, and I really appreciate it working with you guys.
J'ai été aidé par un specialiste Recharge en ligne, Juan, qui m'a grandement aidé dans un souci impossible à régler seul. Il a même depassé mes attentes en me trouvant des solutions dignes d'un developpeur, merci beaucoup!
Merci beaucoup pour ce retour ! Nous sommes ravis que Juan ait pu vous apporter une aide aussi complète. Aller au delà des attentes de nos marchands est exactement ce que nous visons, et c'est formidable de savoir que cela s'est concrétisé pour vous. Nous transmettrons vos remerciements à Juan avec plaisir !
Juan came in, explained everything, showed me how to navigate the software, and once the main issue was resolved, he emailed me to follow up the ensure that it didn't happen again. Great service!
Thank you for sharing this. I’m glad Juan took the time to walk you through everything and followed up to ensure the issue stayed resolved.
Ty Bailey | VP of Services
Recharge is working very well for us. The support we received recently from Matt was outstanding and made a big difference. Kudos to him and his team.
Appreciate the kind words. I’m glad Recharge has been working well for your team and that Matt’s support made a meaningful impact.
Ty Bailey | VP of Services
Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.
Thank you for this kind feedback. It’s great to hear the platform continues to evolve in ways that benefit your subscribers and that our support has stayed consistent.
Ty Bailey | VP of Services
This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
This is fantastic to hear. I’m glad the migration experience was smooth and that the platform and features are delivering value right away.
Ty Bailey | VP of Services
Great customer service when gathering evidence to dispute chargebacks.
The customer service is great! Mallory C. helped us with a complicated task, she provided reassurance and a solution every step of the way.
Thank you for the kind words about Mallory! She is truly a gem on our team and we are so proud to have her representing Recharge. We know complicated tasks can feel overwhelming and we're so glad she was able to provide the reassurance and solutions you needed every step of the way. Thank you for being part of the Recharge family!
