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The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
If you run a subscription box business through Shopify, Recharge is the place to go. We have been using Recharge since 2016 and have had almost 0 issues or concerns. When there is a concern that arrives, they respond quickly. 5 Stars!
It's great to hear about your positive experience! Thank you for sharing.
- Ty Bailey | VP of Services
Recharge has been a really effective service to use for selling subscriptions. Their support team is very responsive and helpful with our questions. There are some limitations with the service, but overall we've enjoyed using Recharge for over 5+ years!
We're so glad to hear about your positive experience. Thank you for sharing!
- Ty Bailey | VP of Services
We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.
We're glad to hear about your positive experience. Thank you for the shout out to John!
- Ty Bailey | VP of Services
Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!
We appreciate your review and the shout out to Nena!
- Ty Bailey | VP of Services
Support was super helpful with multiple issues within the same chat. Very productive support session!
We are glad to hear about your positive experience!
- Ty Bailey | VP of Services
Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month!
I was given some warning to be fair, but it takes a while to update your web site.
Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Tech support is excellent, Juan C. Helped me today and solved my issue very quickly.
Raw Wild Dog Food
We appreciate your review - and the shout out to Juan!
- Ty Bailey | VP of Services
Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me.
I like the product but customer service seems to be going down which is frustrating.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.
Thank you for your five star review!
- Ty Bailey | VP of Services