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Sterling was very knowledgeable and helped me figure out my issue quickly and efficiently
Thank you for sharing this. I’m glad Sterling was able to quickly and efficiently help you resolve your issue.
Ty Bailey | VP of Services
Tech Support team is responsive and knowledgeable, willing to go the extra mile for clients!
Appreciate your feedback. I’m glad the team has been helpful.
Ty Bailey | VP of Services
John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.
This is fantastic feedback. I’m glad John took the time to work through all the complexity and help you resolve everything so quickly. Thank you for recognizing his dedication.
Ty Bailey | VP of Services
Great human customer service support (I started off with the bot) loved the feature that he was able to remote into the backend of my Shopify as a collaborator. Very helpful!
We love hearing this! Our team genuinely cares about giving real, human support, and the collaborator access feature is one of our favorites for getting things sorted quickly and correctly. Thank you so much for taking the time to share your experience!
Great help via AI and live agents like Max.
Thank you for sharing this. It’s great to hear both our AI tools and live agents like Max have been helpful when you need support.
Ty Bailey | VP of Services
Jaden was very helpful and was able to put through the order for the customer. It was quick and easy & he was super nice.
That's wonderful to hear! Jaden will be so happy to know he made a great impression. Quick, easy, and friendly is exactly the experience we want every merchant to have. Thank you for sharing!
Amazing service and support from Natalie S.
Recharge has been amazing for our business.
The best subscriptions app we've come across for Shopify. Support is extremely good and very easy to reach out to.
This genuinely made our day! We work hard to make sure our support is easy to reach and quick to deliver, so hearing that it's landed well for you means a lot. Thanks for trusting us as your subscriptions app!
it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!
Thank you for the honest feedback. I understand how important quick access to a representative can be, and I’m glad Zachary was able to step in and provide the help you needed.
Ty Bailey | VP of Services
The recharge chat support is the best and quickest support I could get. Jack from the recharge team helped me solve one of the request specific for my company which was very useful for me.
Thank you recharge team! Appreciate it!
Thank you for the thoughtful review. I’m glad Jack was able to help with your specific request and provide quick, effective support.
Ty Bailey | VP of Services