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Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.
ReCharge is a great subscription app. Their support team, Nikola and Vuk specifically are always attentive and helpful when I encounter tech problems.
The recharge support team is great to work with and quick to respond. Not only do we love working with them, but our customers also love the ease of using their platform
Thank you for taking the time to leave us a review - and for the shout out to both our team and our product! We're glad your customers enjoy the ease of their subscription service.
- Ty | VP of Services
My issue was resolved quickly and efficiently!
We are very grateful for your five star review!
- Ty Bailey | VP of Services
I love how responsive their Support Team is, especially April. There was never a question she wasn't able to answer very satisfactorily. She helped us fix some issues, as well as provided very helpful advice. ReCharge is a GREAT app that is TRUE to what it says it can do.
We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.
Renanta was great at helping answer my questions quickly and completely!
Thank you for the review and the shout out to Renata!
- Ty Bailey | VP of Services
This review is for Meredith for assisting me with my concern regarding a refund. Charlotte Turner charlou.turner.11@gmail.com - Exceed Time Limit for Refund
Works great! We use it in 3 different stores :) Every time you need support, they reply and help you ASAP!
ReCharge Support is quick to respond, offer solutions and helpful with bulk changes when needed. Its great to have a business that helps us succeed.