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Great human customer service support (I started off with the bot) loved the feature that he was able to remote into the backend of my Shopify as a collaborator. Very helpful!
We love hearing this! Our team genuinely cares about giving real, human support, and the collaborator access feature is one of our favorites for getting things sorted quickly and correctly. Thank you so much for taking the time to share your experience!
I find it a very effective application for our stores. The support available is also excellent. I highly recommend.
Appreciate your feedback. I’m glad the platform has been effective for your stores and that support has been strong.
Ty Bailey | VP of Services
Amazing service and support from Natalie S.
Recharge has been amazing for our business.
Thank you for this! We're so glad Natalie S. was able to deliver an amazing experience for you, and it's wonderful to hear that Recharge has been a strong fit for your business. We'll make sure Natalie sees this. We truly appreciate your support!
This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
This is fantastic to hear. I’m glad the migration experience was smooth and that the platform and features are delivering value right away.
Ty Bailey | VP of Services
Jaden was very helpful and was able to put through the order for the customer. It was quick and easy & he was super nice.
That's wonderful to hear! Jaden will be so happy to know he made a great impression. Quick, easy, and friendly is exactly the experience we want every merchant to have. Thank you for sharing!
Great customer service! My guy Jack G went over and above even on a time crunch to get me the help I needed with the widget configuration that I missed. He was professional and helpful. Thanks Jack!
Going above and beyond on a time crunch is exactly the kind of support we want every merchant to experience, and it sounds like Jack G delivered just that. We're really glad he was able to get your widget configuration sorted out quickly and professionally. We'll make sure he sees this review. Thank you so much for sharing!
Sterling was very knowledgeable and helped me figure out my issue quickly and efficiently
Thank you for sharing this. I’m glad Sterling was able to quickly and efficiently help you resolve your issue.
Ty Bailey | VP of Services
The best subscriptions app we've come across for Shopify. Support is extremely good and very easy to reach out to.
This genuinely made our day! We work hard to make sure our support is easy to reach and quick to deliver, so hearing that it's landed well for you means a lot. Thanks for trusting us as your subscriptions app!
Excellent product and excellent team. They are super helpful and available.
Thank you so much! Helpful and available is exactly what we strive to be, and it's wonderful to hear that's been your experience. We appreciate the kind words about both the product and the team!
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence.
Thanks!
Thank you for this thoughtful note. I’m glad Matt demonstrated both expertise and persistence to get things resolved for you.
Ty Bailey | VP of Services
