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I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!
I had multiple customer's who were having issues changing the date of their subscription orders. Sarah was very helpful with resolving my problem!
Customer Support is superb. They are really helpful with any of our requests. We have been using their service for a long time now
Phenomenal customer service. Every issue we've had, they've masterfully (and gracefully) handled and solved. I know that may be setting the bar high – but I'm confident this will be your experience too. I hate writing reviews (I've got too much to do and they feel like a waste of time). But they have helped me make important decisions in the past - so here's hoping it helps you. Look no further for your subscription solution. This is your sign to stop looking – you've found the app you're looking for. You're in great hands.
Jaden was super helpful! Literally the best rep Recharge has.
We appreciate the shout-out to Jaden. Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Great for subscribers. Had a few initial problems when setting up etc but Jaxon has massively helped out on the issues we were having and now all is running smoothly!
Such a fantastic customer service. Sweet and helpful and always on point with updates on a timely manner.
Amazing support team! Jake was so helpful in responding so quickly and effectively.
Matt A. was very prompt and knowledgeable in helping me with an export. A recent update eliminated customer information from appearing on all of the line items for my export. I was in a tight time crunch to get this resolved so that I could notify ~ 1K customers impacted. Matt took the time to understand my issue, hopped on a Zoom call with me, quickly changed a setting for my account and forwarded me the working list. I honestly do not know how I would've resolved this without Matt's guidance and understanding. He's a gem and a life-saver at Shopify. I don't usually reach out to Support, however, if I were to do so again, I'd hope to get Matt. Kudos' to him and whomever the hiring manager was.
Quick response and excellent support! Was able to resolve my issue within the first few email exchanges.