Recharge Subscriptions

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't.

When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Recharge is a huge part of our business and they provide amazing customer support.

Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!

ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.

Recharge has made our customers subscription experience much simpler and easier to navigate which means less complaints for us.

Have also found the team at recharge really fantastic to deal with and super helpful when helping us transfer across and helping with any technical issues in setup.

Would highly recommend

Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

Amazing customer support if you need it and a very handy app. Highly recommend.

Great experience overall and customer service really helps! I was having a problem and Roberto was amazing and very helpful