Reseñas (1.955)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
8 de diciembre de 2023

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started.

The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month.

The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Pure Spectrum CBD
Estados Unidos
3 meses usando la aplicación
Recharge respondió 12 de diciembre de 2023

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.

- Ty Bailey | VP of Services

6 de febrero de 2021

I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update and my customers were over charged. Unless you have a developer who can work on the app and customise it for you and fix things quickly I would not recommend.

Modern Piping
Australia
3 meses usando la aplicación
8 de diciembre de 2022

Avoid!

The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data.

We took the decision to try a different solution as the support is so poor and interested.

Supplemented
Reino Unido
Alrededor de 2 meses usando la aplicación
27 de diciembre de 2023

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Scribbler
Estados Unidos
Alrededor de 1 mes usando la aplicación
Recharge respondió 2 de enero de 2024

Thank you for your feedback. I have been in contact with my team regarding your concerns.

Ty Bailey | VP of Services

2 de junio de 2021

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.

Amino Elite
Australia
Alrededor de 1 mes usando la aplicación
6 de mayo de 2021

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Bean Nation
Estados Unidos
24 días usando la aplicación
18 de junio de 2021

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Plonk Wine Co
Reino Unido
3 días usando la aplicación
Fecha de modificación: 24 de diciembre de 2022

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

August Moon Organics
Estados Unidos
3 días usando la aplicación
24 de junio de 2021

I didn't even get to try it ... when I go to "open application" the page goes blank ... I tried to find a link for support or help and I didn't find it either ... curious experience

MrLaundry
Chile
2 días usando la aplicación
3 de febrero de 2022

First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300$/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000$... Also, translation is a beast. Manually translation over 100 sentences.

MEMOAIR
Suecia
Alrededor de 24 horas usando la aplicación