Reseñas (1.960)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
14 de diciembre de 2022

This is the absolute worst app I've ever tried, in 15+ years of operating multiple e-commerce stores. The interface is terrible, clunky and horribly unintuitive. Cancelling took 30+ minutes to figure out including having to reach out to a support rep. The rep was helpful. But then cancellation didn't work. Tried cancelling again MULTIPLE TIMES, to no avail. Now the worst part is now the coding is ...

House Party Design
Estados Unidos
3 meses usando la aplicación
8 de diciembre de 2023

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by ...

Pure Spectrum CBD
Estados Unidos
3 meses usando la aplicación
Recharge respondió 12 de diciembre de 2023

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.

- Ty Bailey | VP of Services

6 de febrero de 2021

I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update ...

Modern Piping
Australia
3 meses usando la aplicación
8 de diciembre de 2022

Avoid!

The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data.

We took the decision to try a different solution as the support is so poor and interested.

Supplemented
Reino Unido
Alrededor de 2 meses usando la aplicación
27 de diciembre de 2023

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Scribbler
Estados Unidos
Alrededor de 1 mes usando la aplicación
Recharge respondió 2 de enero de 2024

Thank you for your feedback. I have been in contact with my team regarding your concerns.

Ty Bailey | VP of Services

2 de junio de 2021

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.

Amino Elite
Australia
Alrededor de 1 mes usando la aplicación
6 de mayo de 2021

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Bean Nation
Estados Unidos
24 días usando la aplicación
18 de junio de 2021

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Plonk Wine Co
Reino Unido
3 días usando la aplicación
Fecha de modificación: 24 de diciembre de 2022

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

August Moon Organics
Estados Unidos
3 días usando la aplicación
24 de junio de 2021

I didn't even get to try it ... when I go to "open application" the page goes blank ... I tried to find a link for support or help and I didn't find it either ... curious experience

MrLaundry
Chile
2 días usando la aplicación