Recharge Subscriptions

Tigist was a major help. We resolved an issue with our client portal that we had been grinding on for months. She resolved this within a few hours and it was an awesome experience to work with her. Extremely professional and efficient experience.

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

We recently switched to ReCharge in order to integrate with a new loyalty and rewards platform. Not only does ReCharge fulfill that need for us, it's also a much better user interface for customers. ReCharge support has been very helpful as well whenever we have questions or run into roadblocks with implementation.

May 16th:
Nikola C. was very quick to respond, very friendly and fixed my problem straight away. We setup a free subscription for a contest winner and she was able to set it up straight away for me. Thanks Nik! May 28th:
Snezana A. helped me set up a unique subscription for the office space attached to our building. I had very specific needs and they were able to sort it out within moments! Couldn't be happier with the friendly and professional service provided. Thank you Snezana!

Amazing app, it's easy to use, and fairly straightforward. Even a nontech-savvy person can operate. Also has top-notch responsive Customer service.

Amazing customer service, very efficient. My issue was resolved within an hour. User friendly website, lots of staff can use with next to no training as it is very accessible.

Nikola in support was very helpful, and solved my issue quickly. Our customers love using the subscription service! It is an easy selling point to many of our busy customers who need orders filled regularly.

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

This app has been great for our coffee subscription. It’s nice to have customers be able to update or change their subscription on their own.

I used this app to help me accurately set up and fix my shop - Julmar was extremely helpful in doing so! Very appreciative!