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Good ap, great customers service. Few teething issues but customers service usually fixes swiftly...
I had an issue with a missing contract, and Sean G. was friendly and quick to resolve the issue for me and get the user's information added. Anytime I have needed to reach out to Recharge for assistance, their agents have consistently been pleasant and knowledgeable.
We appreciate the kudos - especially the shout-out to Sean G! Our support staff works hard to model our core value of empathy in all our merchant interactions.
- Ty | VP of Services
*Edit -Ranson helped us get this working so I edited my review. We cant even get a response for their support staff to get us up and running. Very Unprofessional. I hope this doesn't happen to anyone else.
Really helpful support from the team - and some nice online documentation and FAQs where I could find answers myself.
I had a glitch and contacted customer service, which put me in touch with one of Recharge's engineers, Breanna. She connected me with an expert who was able to write a bit of code to solve my problem quickly and inexpensively. The whole experience was satisfying because the general standard that we merchants have come to expect from customer service is honestly quite low. These guys stood behind their product and helped me solve a problem, which means more sales for my store and more revenue for them. Yay!
Amazing customer service support team and app - they provided fast replies and went over and above to help with our migration from woocommerce to Shopify
The customer service was quick to follow up and resolved the issue! The agent was able to communicate and resolve the issue.
Thank you for your shoutout to our support team - and specifically to Sydney, the support agent on your ticket. Our team works very hard to ensure our merchants feel supported and that their business is in good hands.
- Ty | VP of Services
Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.
Thank you for the quick response. and helping solve the issue I was having quickly and professional.
Jaxon went above and beyond. They responded and took care of our request very quickly. Couldn't ask for a better customer support experience.