Recharge Subscriptions

A great subscription app for Shopify. While there are shortcomings, there are upgrades coming in the future and HUMAN customer support is top notch (which is one of the most important things when dealing with tech). I received quick and insightful support from John M.

I really like the helpfulness of the customer service on Re-Charge. I've never had an issue that they couldn't solve.

We made the switch from a popular subscription service to Recharge and it was the best move ever!! Our subscriptions have gone way up already in just a week. The support team is by far one of the best support teams I've worked with. I was able to get the migration and setup done with the help of their team and I'm not a developer, just a somewhat tech savvy person. I've had a few user-error things happen and they've helped me quickly and always respond right away. So happy we made the switch and I know my customers are too!

We have been using ReCharge for almost a full year and it has been a great addition to our store. There are some bugs that pop up from time to time, but their support team is always helpful in getting these remedied.

So far this has app has had the most bang for the buck out of various subscription apps I've tried and the support team has been extremely helpful and quick to respond! I've been working with Nikola, who has been so patient and detailed in responses!

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer when trying to escalate the issue. EXTREMELY DISSAPOINTED

Both John and Bryan went above and beyond to help me iron out some issues I was having with the subscription widget. They worked quickly with me to ensure the right fix was in place. I am so grateful for their support and honestly can't believe how quickly we were able to fix the problem. I definitely recommend Recharge for subscription pricing, mostly because their support team is so helpful... oh and the app is quite user-friendly too!

Amazing service! It's a great app. I love their helpful guides and I'm sure I'll be using this app for years to come.

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

I signed up for this product when we had just a small handful of subscription customers. Now, 95% of our sales are subscriptions (thousands of subscriptions per year). As it is, my monthly bill from ReCharge is higher than Shopify, Shipstation, Quickbooks, Mailchimp, and all other Shopify apps **COMBINED**. This is, by far, the biggest money pit in our business operations. While the analytics have improved slightly since we first signed up, I am still having to manually assemble data to even understand what the app is doing. Combine that with it crashing this week... Ugh. I understand that ReCharge as a company is primarily focused on large enterprise accounts and that this Shopify app is a fairly new entry for them. However, there are significantly better choices on the Shopify App Store for subscriptions at a FRACTION of the cost. (ReCharge collects a flat fee PLUS a percentage of all dollars that flow through their system, including shipping! It gets expensive fast!) However, the actual people who work there are a delight. The support team is great and responsive and are always interested in keeping things up and running -- kudos to them! They're the real heroes here: they get all the stars in this review.