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Roberto was super helpful and was able to resolve my problem FAST! Love the support
Thank you for the five star review and shout out to Roberto!
- Ty Bailey | VP of Services
I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback.
- Ty Bailey | VP of Services
Ola and Aum are so kind and helpful, checking in to give me updates and resolution in 24 hours. Love them!
We appreciate your review - and the shout out to Ola & Aum!
- Ty Bailey | VP of Services
We have been happy with this app for our subscriptions. They just rolled out a bunch of cool new features to help retain subscribers. Their support has also been very helpful when needed, shoutout John T.!
Thank you for your review - and the shout out to John!
- Ty Bailey | VP of Services
Great customer service, Matt was very helpful!
Thank you for your review and shout out to Matt!
- Ty Bailey | VP of Services
Recharge support reached out within 24 hours and resolved the issue for us.
We appreciate you leaving a review!
- Ty Bailey | VP of Services
The team member did a great job looking into my query, professionally responding with all the necessary information and fixing the problem. Was very helpful.
This is specifically about support, not much experience with the workings of the app itself yet.
I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.
Thank you for taking the time to leave a review - and for the shout out to Ola!
- Ty Bailey | VP of Services
Jaden W was very friendly and helpful! He took the time to make the necessary changes per our request! Maine Island Soap highly recommends Recharge Subscriptions!
Thank you for the five star review!
- Ty Bailey | VP of Services
quick and efficient support team - thanks so much