Reseñas (1.947)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
29 de enero de 2025

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues.

Also WTF? How can analytics be down for 3 full days? And 2 ...

Uproot Clean
Estados Unidos
Más de 2 años usando la aplicación
Recharge respondió 4 de febrero de 2025

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do ...

16 de diciembre de 2024

Was not using this app and had no idea it was charging me monthly for over a year.

WomenWhoLift.ca
Canadá
Más de 3 años usando la aplicación
Recharge respondió 30 de diciembre de 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

Fecha de modificación: 5 de febrero de 2025

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Cat Butler
Estados Unidos
Casi 2 años usando la aplicación
Recharge respondió 30 de diciembre de 2024

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

9 de enero de 2025

The most poor customer service ever, never helpful. They have never been able to help on that chat

Kisstheearth
Nueva Zelanda
8 meses usando la aplicación
Recharge respondió 4 de febrero de 2025

We appreciate you taking the time to share this feedback. We will be reviewing the support ticket for future training opportunities.

- Ty Bailey | VP of Services

Fecha de modificación: 30 de diciembre de 2024

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and ...

Crisper
Canadá
Casi 3 años usando la aplicación
Recharge respondió 30 de diciembre de 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

Fecha de modificación: 25 de enero de 2025

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.

There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.

My customers were ...

ENML
Estados Unidos
4 meses usando la aplicación
Recharge respondió 17 de diciembre de 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

31 de octubre de 2024

My customers haven’t been able to subscribe since the update and recharge price went up but I’m not seeing the benefit , also I did the upgrade multiple times and the day the switch happened I was notified I had not successfully done the switch. Not impressed

Files by Less
Estados Unidos
Casi 8 años usando la aplicación
Recharge respondió 25 de noviembre de 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

5 de noviembre de 2024

Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription.

Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.

yuuth
Estados Unidos
Alrededor de 1 mes usando la aplicación
Recharge respondió 25 de noviembre de 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

5 de febrero de 2025

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me ...

Well Your World
Estados Unidos
Alrededor de 2 horas usando la aplicación
29 de agosto de 2024

Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started ...

Wicked Flame
Estados Unidos
Más de 6 años usando la aplicación
Recharge respondió 16 de septiembre de 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...