Recharge Subscriptions App

Yajaira T. helped me out with some important things when i needed customer service. She deserves 5 stars, however Recharge is not providing the assistance and guidance we expected for customers that are paying the full Plus plan during critical moments

Fonctionne bien mais les abonnement sont trop dispendieux.

Recharge is a decent app. I would actually give 3.5 stars, but that's not an option.

Pros:
- relatively user friendly
- offers most of the functionality you would expect in a subscription: cancel, swap items, change recurring order interval, etc.
- great customer support that is very quick to respond (do wish they had a phone # to call)

Cons:
- doesn't offer customers ability to pause
- checkout flow does not like to work with other apps
- does not have a dynamic cart/checkout, so if you change your price recharge doesn't update automatically (you have to go resync your pending subscriptions or ask recharge to do for you)
- does not work with dynamic pricing (i.e. if you have tiered pricing or bulk discounts)
- glitchy at times; doesn't always show product images; some pages won't show all the different options unless you click out and click back in, making it very difficult to find what should be easy solutions

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

The support was very helpful. The support team's response quickly provided responses and solutions to my question.

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

They switched me over to a paid account without me asking for it. Now they no longer have a free account. 1% + .10 so now my credit card charge rate is extra high once you add this onto what credit cards/paypal is charging. Thank you for working with me and removing charges that were not mine.

Thank you to Matt J who was able to help us same day! Gives us lots of peace of mind knowing we can reach out and right away hear back. Thank you!

After a lot of back and forth, we finally have the app running and it seems to be working pretty well. My biggest complaint is support is EXTREMELY slow to respond at times, which can be frustrating in ecommerce. All my questions and issues were handled and handled correctly, just wish there was a little more ease of access to support, vie chat or anything.

We just launched our site upgrade almost 4 months ago and still learning the ropes for this app. I would like another round of training as we have encountered numerous scenarios that have caused issues for our customers.

I like the user friendliness of it and intend to stay with it but just need better communication or filters to prevent certain scenarios from happening and causing error messages.