Reseñas (1.929)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
2 de octubre de 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
Estados Unidos
Alrededor de 7 años usando la aplicación
Recharge respondió 21 de octubre de 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

28 de noviembre de 2024

Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in

Artisans of Barossa
Australia
Más de 1 año usando la aplicación
22 de noviembre de 2024

Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.

The Locked Library
Reino Unido
Más de 2 años usando la aplicación
Recharge respondió 25 de noviembre de 2024

We appreciate the review!

- Ty Bailey | VP of Services

25 de octubre de 2024

Very good and fast experience to check on the issue

Toof Inc
Estados Unidos
Más de 5 años usando la aplicación
Recharge respondió 1 de noviembre de 2024

We appreciate your review and feedback!

- Ty Bailey | VP of Services

13 de agosto de 2024

Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.

Dushi Australia
Australia
Más de 5 años usando la aplicación
Recharge respondió 26 de agosto de 2024

Thank you for your review.

- Ty Bailey | VP of Services

1 de agosto de 2024

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Bolt Coffee Subscriptions
Estados Unidos
Más de 5 años usando la aplicación
Recharge respondió 5 de agosto de 2024

We appreciate you taking the time to leave a review and feedback!

- Ty Bailey | VP of Services

2 de septiembre de 2024

App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).

SofidelShop
Italia
Alrededor de 5 años usando la aplicación
Recharge respondió 16 de septiembre de 2024

Thank you for your review!

- Ty Bailey | VP of Services

19 de julio de 2024

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

InfoDefender
Canadá
Alrededor de 3 años usando la aplicación
Recharge respondió 22 de julio de 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

2 de abril de 2024

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

Alaska Gold Seafood
Estados Unidos
Más de 2 años usando la aplicación
Recharge respondió 8 de abril de 2024

We appreciate your feedback!

Ty Bailey | VP of Services

29 de febrero de 2024

I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks

We Are Planet Hope
Canadá
Más de 4 años usando la aplicación
Recharge respondió 4 de marzo de 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services