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I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback.
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in
Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.
We appreciate the review!
- Ty Bailey | VP of Services
Very good and fast experience to check on the issue
We appreciate your review and feedback!
- Ty Bailey | VP of Services
Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.
Thank you for your review.
- Ty Bailey | VP of Services
We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.
The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.
We appreciate you taking the time to leave a review and feedback!
- Ty Bailey | VP of Services
App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).
Thank you for your review!
- Ty Bailey | VP of Services
Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.
If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.
We appreciate your feedback!
Ty Bailey | VP of Services
I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services