Recharge Subscriptions , 1.733 reseñas

Calificación general
4,5
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
1 de febrero de 2021

First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved.
Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be amazing if I could use additional payment methods like European debit cards on the checkout. Also another feature that would be amazing is to have attach products to boxes in the back office in order to easily integrate it with my fulfillment center.

Tuf Cookie
Bélgica
Alrededor de 3 años usando la aplicación
28 de enero de 2021

Recharge Subscriptions does pretty well, it's not perfect and it's definitely missing some functionality, but we can't find anything better on the shopify app store. Clay with customer service has been very helpful!

Real Hero Studios
Estados Unidos
Alrededor de 3 años usando la aplicación
13 de enero de 2021

I like the functionality of the app very much, however customizing the widget (i.e. removing one time purchase option) is a little too restrictive. Everything else is great!

Tiny Human Food
Estados Unidos
Alrededor de 3 años usando la aplicación
18 de octubre de 2021

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

UNI KEY Health
Estados Unidos
Alrededor de 3 años usando la aplicación
8 de junio de 2021

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

Naturaz
Estados Unidos
Alrededor de 3 años usando la aplicación
22 de noviembre de 2021

I use this app for subscription services. Although I find it hard to navigate sometimes, the support I received from their team always made me feel like if I got lost or messed something us, they would be right there to help me set it right! I am so very grateful for Alex G from the support team for giving me the help and instruction to make me feel confident navigating the app on my own. She has made me feel like I am capable of navigating this aspect of our business and for that I am beyond happy with their support services.

Our Gorongosa
Estados Unidos
Casi 3 años usando la aplicación
25 de noviembre de 2021

The app is good, however the support service team have been fantastic. I'll always try and set up or fix things first, but I must admit there are just somethings I need to get the techs to fix. Thanks

CocoMaNuts
Nueva Zelanda
Casi 3 años usando la aplicación
12 de enero de 2021

Great app. Amazing customer service, always swift responses with lots of relevant and helpful information!

Champagne Collective
Reino Unido
Casi 3 años usando la aplicación
28 de octubre de 2021

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Pass the Honey
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 25 de marzo de 2022

The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.

SIMFORT ONLINE STORE
Estados Unidos
Más de 2 años usando la aplicación