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Gordon is always available to help with any issues we may have and is always super fast at rectifying them. He also provides invaluable information on how we can improve our store. +AA
I reached out to support for help and received help immediately. The support team addressed my issue right away. I'm extremely satisfied with the app, how it helped my business as well as the support when I've needed it.
Their customer service is excellent. Jaden was super helpful and fast :)
Really great support team who have helped us with many queries and become familiar with the App.
Shout out to Nikola in the Support Team :)
We are loving this app and their customer service has been right on the money too! It is uber convenient to use and our customers are digging it!
Tigist was a major help. We resolved an issue with our client portal that we had been grinding on for months. She resolved this within a few hours and it was an awesome experience to work with her. Extremely professional and efficient experience.
Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.
We appreciate you taking the time to leave a shout-out to our support team and documentation. Glad to hear you've had a positive experience with us.
- Ty Bailey | VP of Services
I had been using this app for almost two years for a monthly art pin subscription club.
Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me.
This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work.
At least I have the rest of 2023 to migrate to another solution for my club.
We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday
Super excited to be working with Recharge and have so many options and ease of access for both ourselves and customers with subscriptions! Our launch engineer-Jairus was extremely helpful and ensured we were well informed every step of the way and that we remained on our tight deadline! Thank you Jairus for all your help and support!
We are so glad to hear about your positive experience. Thank you for the review and the shout-out to Jairus!
- Ty Bailey | VP of Services